CVS Health Senior Strategic Analyst, Workflow Innovation in Woonsocket, Rhode Island

Job Description

The Workflow Process Innovation Advisor position is a critical position within CVS’ Retail Pharmacy Operations team. This position is primarily responsible for monitoring our Retail Pharmacy Workflow and developing strategies to improve performance across our stores.

You will possesses a unique mix of analytic, leadership and communication skills that will enable the Advisor to analyze workflow trends, identify key opportunities, and engage and align partners on strategy for improvement. Strong analytic skills, critical thinking, and the ability to develop strong cross-functional relationships will be critical for success in the role.

Your key job responsibilities will be:

  • Monitor workflow performance through development of internal dashboards to track current and new metrics Identify trends and opportunities; partner with key stakeholders to build action plans and processes to improve the service experience

  • Review current performance and trends with senior leadership

  • Manage WeCARE Workflow Program including- Scorecard, Metrics, Focus Store Program, and Field Resources / Support.

  • Track progress toward WeCARE / mSH targets & manage annual target setting process

Required Qualifications

  • 2+ years of experience in reporting and analytics

  • 2+ years of experience in retail and/or corporate setting

  • 2+ years of SQL experience

Preferred Qualifications

  • Superior analytical skills, quantitative skills, logic and problem solving skills.

  • Proven track record constructing and executing complex analyses

  • Demonstrated ability to collect relevant data, structure data models, execute and interpret quantitative analysis

  • Experience using data analytic tools (Advanced Excel, Access, SQL, Microstrategy)

  • Attention to detail and the ability to manage multiple projects simultaneously, understanding potential barriers and next steps, adjusting priorities as needed and meeting deadlines.

  • Strong ability to communicate effectively and succinctly with a diverse range of audiences, both verbally and on paper, and with all levels of an organization.

  • Experience developing and implementing process improvement strategies

  • High level of independent judgment and initiative required, with an ability to work both independently and in a team environment.

  • 1+ years of experience and/or knowledge in retail pharmacy and processes


Bachelor's Degree

Business Overview

CVS Health, through our unmatched breadth of service offerings, is transforming the delivery of health care services in the U.S. We are an innovative, fast-growing company guided by values that focus on teamwork, integrity and respect for our colleagues and customers. What are we looking for in our colleagues? We seek fresh ideas, new perspectives, a diversity of experiences, and a dedication to service that will help us better meet the needs of the many people and businesses that rely on us each day. As the nation’s largest pharmacy health care provider, we offer a wide range of exciting and fulfilling career opportunities across our three business units – MinuteClinic, pharmacy benefit management (PBM) and retail pharmacy. Our energetic and service-oriented colleagues work hard every day to make a positive difference in the lives of our customers.

CVS Health is an equal opportunity employer. We do not discriminate in hiring or employment against any individual on the basis of race, ethnicity, ancestry, color, religion, sex/gender (including pregnancy), national origin, sexual orientation, gender identity or expression, physical or mental disability, medical condition, age, veteran status, military status, marital status, genetic information, citizenship status, unemployment status, political affiliation, or on any other basis or characteristic prohibited by applicable federal, state or local law. CVS Health will consider qualified job candidates with criminal histories in a manner consistent with federal, state and local laws. CVS Health will not discharge or in any other manner discriminate against any Colleague or applicant for employment because such Colleague or applicant has inquired about, discussed, or disclosed the compensation of the Colleague or applicant or another Colleague or applicant. Furthermore, we comply with the laws and regulations set forth in the following EEO is the Law Poster: EEO IS THE LAW at and EEO IS THE LAW SUPPLEMENT at

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. If you require assistance to apply for this job, please contact us by clicking Advice and Counsel at mailto:Advice&

CVS Health does not require nor expect that applicants disclose their compensation history during the application, interview, and hiring process.

For inquiries related to the application process or technical issues please contact the Kenexa Helpdesk at 1-855-338-5609. For technical issues with the Virtual Job Tryout assessment, contact the Shaker Help Desk at 1-877-987-5352. Please note that we only accept resumes via our corporate website: