CVS Health Personalization Program Strategy - Senior Advisor in Woonsocket, Rhode Island

Job Description

CVS Health is a Fortune 7 company embarking on a journey to evolve its world-class ExtraCare loyalty program, improving the experience of our 70M+ members. This is a top initiative within the company and we are eager to identify the creative thinkers that will help our team deliver this initiative.

As the Loyalty and Personalization Customer Growth Strategy - Senior Advisor you will be responsible for defining and leading new customer growth strategies that drive engagement, deepen loyalty and generate incremental customer value for the business. The ideal candidate has a strong, hands on customer-centered skill set and experience successfully developing segment-based growth strategies from customer insight to synthesis, execution, measurement and iterative refinement. In addition, you must be able to partner effectively across a broad network of key stakeholders including, Consumer Insights, Strategic Analytics, Program /Channel Design, the Category/Merchant organization, Marketing and other relevant enterprise partners to enrich and successfully advance these customer initiatives. You will report to the Director of Loyalty and Personalization Customer Growth Strategy, with exposure and engagement at the VP level.

Responsibilities:

· Identify, size, and prioritize a portfolio of customer growth opportunities

· Define and drive the insights and analytics agenda that supports strategy development efforts for identified customer growth opportunities

· Synthesize these insights into compelling loyalty and personalization strategies with a business case, addressable path to growth, action plans, test/learn agendas, plans to scale and ongoing refinements

· Manage to a customer P&L and additional customer and category-specific key performance indicators relevant to the success and health of customer strategies

· Build frameworks, workbooks and presentations that effectively articulate the customer vision, program roadmaps and results/learning across a mix of partners and executive stakeholders

This role is based in our Woonsocket, RI office.

Required Qualifications

  • Minimum of 7 years’ experience in customer strategy, data-driven marketing, product development, consumer insights or other relevant business function.

Preferred Qualifications

  • A passion for understanding and meeting the needs of the customer

  • Superb critical reasoning skills

  • Experience delivering financial results in fluid, often ambiguous operating environments

  • Strong communication skills, both verbal and written, with the ability to influence at all levels of the organization.

  • Keen ability to distill complex ideas into simpler frameworks and illustrations

  • Demonstrated familiarity with analytical approaches, ability to use data-driven insights to improve business outcomes

  • Demonstrated capability to deliver results while providing positive leadership in a fast-paced, multi-project team-oriented environment

  • Experience using personalized marketing vehicles to influence customer behavior – solid understanding of the financial and operational intricacies of targeted marketing vehicles

  • Candidate must be: a self-starter, confident, curious, flexible, resilient, data-driven, strategic, and have a bias for action

Education

  • Bachelor’s degree required.

Business Overview

CVS Health, through our unmatched breadth of service offerings, is transforming the delivery of health care services in the U.S. We are an innovative, fast-growing company guided by values that focus on teamwork, integrity and respect for our colleagues and customers. What are we looking for in our colleagues? We seek fresh ideas, new perspectives, a diversity of experiences, and a dedication to service that will help us better meet the needs of the many people and businesses that rely on us each day. As the nation’s largest pharmacy health care provider, we offer a wide range of exciting and fulfilling career opportunities across our three business units – MinuteClinic, pharmacy benefit management (PBM) and retail pharmacy. Our energetic and service-oriented colleagues work hard every day to make a positive difference in the lives of our customers.

CVS Health is an equal opportunity employer. We do not discriminate in hiring or employment against any individual on the basis of race, ethnicity, ancestry, color, religion, sex/gender (including pregnancy), national origin, sexual orientation, gender identity or expression, physical or mental disability, medical condition, age, veteran status, military status, marital status, genetic information, citizenship status, unemployment status, political affiliation, or on any other basis or characteristic prohibited by applicable federal, state or local law. CVS Health will consider qualified job candidates with criminal histories in a manner consistent with federal, state and local laws. CVS Health will not discharge or in any other manner discriminate against any Colleague or applicant for employment because such Colleague or applicant has inquired about, discussed, or disclosed the compensation of the Colleague or applicant or another Colleague or applicant. Furthermore, we comply with the laws and regulations set forth in the following EEO is the Law Poster: EEO IS THE LAW at https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf and EEO IS THE LAW SUPPLEMENT at https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. If you require assistance to apply for this job, please contact us by clicking Advice and Counsel at mailto:Advice&Counsel@cvshealth.com

CVS Health does not require nor expect that applicants disclose their compensation history during the application, interview, and hiring process.

For inquiries related to the application process or technical issues please contact the Kenexa Helpdesk at 1-855-338-5609. For technical issues with the Virtual Job Tryout assessment, contact the Shaker Help Desk at 1-877-987-5352. Please note that we only accept resumes via our corporate website: https://jobs.cvshealth.com/