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Job Information

Merck Energy Center Utilities Technician in Wilson, North Carolina

Job Description

Our Manufacturing Operations teams are the people that make our products. We work in the manufacturing plants with a “Safety First, Quality Always” mindset striving for continuous improvement. We work in the local plant connected to our global manufacturing network to ensure the highest quality of raw materials, intermediates and finished products.

Under the direction of a Utilities Engineering Manager, provide utilities maintenance support to all Utilities and Facilities equipment, processes and sub-systems. Takes appropriate action to correct operational maintenance problems. Responsible for carrying out our Manufacturing Division and site mission by assuring the quality of products and services are of the highest quality, optimal cost, and delivered on schedule. Responsible for continuing improvement in all aspects of the operation. Must be able to function in a team-based culture and operate in an empowered environment. Identifies and demonstrates a working knowledge of customers, suppliers and their requirements. Seeks ideas and information on how to improve customer service involving internal and external customers. Applies knowledge of the overall supply chain to efficiently complete work tasks. Applies knowledge of key business processes in their functional areas to perform daily work tasks. Adheres to the highest level of data integrity in all activities.

Primary Responsibilities

Under the direction of Utilities Engineering Manager, sets up, adjusts, repairs, and maintains all Utilities and Facilities equipment. Performs calibrations and maintains industrial instrumentation standards. Carries out industrial maintenance functions in accordance with current Good Manufacturing Practices (cGMP) and prepares technical documentation on as needed basis. Participates in the establishment and improvement of new and existing utilities equipment. Provides technical specifications and information to PE&S, Utilities Project Engineers, and other of our Manufacturing Division requestors. Primary focus will involve maintaining process equipment by developing/performing PM's, developing/performing instrument calibrations, installing new equipment, completing validation protocols, documenting work using a computerized maintenance management system (CMMS - SAP) and other duties as requested by the Utilities Engineering Manager.


Basic duties of the position are listed below; however, employees are expected to perform other duties or to accept other assignments to compensate for workload shifts as the need arises.

  • Set-up, changes over, and adjusts all Utilities and Facilities equipment according to current SOP’s and Competency Based Training Modules

  • Performs frequent inspection checks and regular maintenance on utilities systems (i.e., boilers, chillers, air compressors, etc.) and related valves, gauges, piping and other equipment

  • Maintain proper functioning of steam generation, compressed air, hot water, potable water, treated water and other systems

  • Use knowledge of water chemistry to operate, maintain, troubleshoot and service equipment

  • Maintain monitoring of utilities generated and used by Energy Center and supporting site operations

  • Working in conjunction with all appropriate personnel, performs manual and automated operations, general maintenance and support functions necessary to support the Utilities and Facilities equipment and systems

  • Performs general maintenance and assists or ability in troubleshooting of equipment independently

  • Disassembles and inspects parts and equipment to determine the cause of improper operations and makes a repair through the use of replacement parts and machine fabrications as well as reassembling equipment with new or repaired parts

  • Cleans and lubricates machines periodically and performs other maintenance work required to assure the efficient operation of all equipment

  • Identifies the root cause of equipment malfunctions occurring while equipment is in operation and whenever possible repairs and adjusts the equipment in a manner which will result in the minimum production delay

  • Identifies and addresses compliance, environmental, safety and process deviations as appropriate while notifying appropriate personnel

  • Self-motivated to maintain own training status and ability to train others

  • Performs preventative maintenance inspections and prepares inspection reports concerning operation of equipment and mechanical condition of equipment

  • Maintains positive interaction and teamwork with other maintenance mechanics as well as Operators, Engineers, and other local and remote our Manufacturing Division plant site personnel

  • Adheres to all Current Good Manufacturing Practices (CGMP) and quality procedures

  • Maintains good housekeeping in the work area

  • Consistently demonstrates ability to troubleshoot equipment, including patient analysis of equipment problems and perseverance in applying a solution

  • Must be able to participate in and/or provide direct specialized training to any of our Manufacturing Division employee requiring it

  • Uses technical information, reads and interprets drawings, diagrams, and schematics, and carries out maintenance troubleshooting and repairs

  • Responsible for performing assignments in conformance with appropriate Regulatory (GMP's) and department standard operating procedures which assure the quality of our products and processes

  • Responsible for performing work in a safe manner following identified safety procedures and using applicable safety equipment

IMPORTANT: Will be responsible to work Night Shift (at the Energy Center) as a Rover/Floater. This position will cover open Night Shift vacancies (due to vacations, illnesses, etc.). Occasionally, (due to business needs), the Night Shift Rover/Floater may need to cover a Day Shift opening. This position may require shift coverage with as little as a 24-hour notice (same day notification). When coverage is not required, the person will work a normal 8-hour/40-hour week Night Shift.

Education Minimum Requirement

  • High School diploma or equivalent and 5 years of industrial maintenance experience or 2 year technical degree with 3 years of maintenance experience or equivalent

Required Experience and Skills

  • Primary knowledge in the industrial maintenance environment

  • Prior Utilities Equipment (i.e., boilers, chillers, air compressors, cooling towers, etc.)

  • Mechanical and electrical trouble shooting skills are essential and must possess these skills to be effective in this area without further skills training

  • Must be able to read electrical prints and P&ID control loops

Preferred Experience and Skills

  • Water systems, chemical treatment and chemical water testing

  • SAP or other Computerized Maintenance Management System

Our Manufacturing & Supply Division is committed to be the most trusted supplier of bio-pharmaceuticals worldwide. Our facilities, along with our external contractors, suppliers, and partners, create an interdependent global manufacturing network that’s committed to delivering a high quality, reliable supply to customers and patients on time, every time.

Who we are …

Merck & Co., Inc., Kenilworth, New Jersey, USA is known as “Merck” in the United States, Canada & Puerto Rico. We are known as “MSD” in Europe, Middle East, Africa, Latin America & Asia Pacific. We are a global biopharmaceutical leader with a diverse portfolio of prescription medicines, oncology, vaccines and animal health products.

We are driven by our purpose to develop and deliver innovative products that save and improve lives. With 69,000 employees operating in more than 140 countries, we offer state of the art laboratories, plants and offices that are designed to Inspire our employees as we learn, develop and grow in our careers. We are proud of our 125 years of service to humanity and continue to be one of the world’s biggest investors in Research & Development.

What we look for …

In a world of rapid innovation, we seek brave Inventors who want to make an Impact in all aspects of our business, enabling breakthroughs that will affect generations to come. We encourage you to bring your disruptive thinking, collaborative spirit and diverse perspective to our organization. Together we will continue Inventing For Life, Impacting Lives while Inspiring Your Career Growth .





In accordance with Managers' Policy - Job Posting and Employee Placement, all employees subject to this policy are required to have a minimum of twelve (12) months of service in current position prior to applying for open positions.

If you have been offered a separation benefits package, but have not yet reached your separation date and are offered a position within the salary and geographical parameters as set forth in the Summary Plan Description (SPD) of your separation package, then you are no longer eligible for your separation benefits package. To discuss in more detail, please contact your HRBP or Talent Acquisition Advisor.

US and Puerto Rico Residents Only:

If you need an accommodation for the application process please email us at

For more information about personal rights under Equal Employment Opportunity, visit:

EEOC Poster at

EEOC GINA Supplement​ at

OFCCP EEO Supplement at

OFCCP Pay Transparency Rule at

We are an equal opportunity employer, Minority/Female/Disability/Veteran – proudly embracing diversity in all of its manifestations.

Search Firm Representatives Please Read Carefully

Merck & Co., Inc., Kenilworth, NJ, USA, also known as Merck Sharp & Dohme Corp., Kenilworth, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.

Employee Status:



No relocation

VISA Sponsorship:


Travel Requirements:


Flexible Work Arrangements:

Not Specified


2nd - Evening

Valid Driving License:


Hazardous Material(s):


Number of Openings:


Requisition ID: R59682