JPMorgan Chase Consumer & Community Banking - Control Management - Control Officer Manager (Home Lending Controls) - Vice President in Wilmington, Delaware

The Home Lending Controls Team is responsible for oversight, governance and administration of the CCB Controls Programs in the Home Lending line of business. Programs include the RCSA framework, Issue Management, Controls testing and FORCE / MORT / MIMS Support. The role includes Governance and Program Management responsibilities supporting ongoing maturity of the control program within Home Lending. The Program Management aspect of the position is non-technical in nature. In this fast-paced, dynamic environment, you will have the opportunity to interact with all of the sub lines of business and key stakeholders of the CCB Home Lending operations. The ideal candidate will possess JPMC Risk and/or Control experience, be self-motivated and self-directed, and thrive in a fast-paced and high-visibility work environment.

As a Control Officer Manager, the general responsibilities will support the administration of the Controls Program, including but not limited to:

  • Establish strategic project requirements, priorities, and timelines across various programs and systems

  • Create and communicate regular initiative updates

  • Drive communications across a broad set of Control Teams, Business Owners, and Risk Management Teams

  • Develop capacity plans, where required by initiative

  • Author technical business requirements and other pertinent program process documentation

  • Develop procedure documentation, and ensure alignment to Firm-wide standards for the program

  • Organization of key program documents in common repositories (Sharepoint)

  • Facilitate coordination with training, implementation tasks, and production issues associated with significant program or system enhancements

  • Research, implement and evaluate new process improvement practices to enhance effectiveness and efficiency of current planning and execution processes

Additionally, the position supports and interfaces with various Control Program stakeholders across multiple sub lines of business in Home Lending, including Governance areas such as Audit, Compliance, and Issues Management and needs to possess the following communication skills:

  • Ability to communicate appropriately with all levels of the organization

  • Ability to identify the right communication vehicle tailored to the subject matter and the audience

  • Excellent interpersonal and communication skills (written and verbal)

  • Poise, ease with interactions with stakeholders

  • Ability to craft important updates to stakeholders clearly and concisely related to system outages and enhancements

  • Proven ability to present material to large audiences via conference calls using both speaking and listening skills to manage messages

  • Demonstrated experience in leading cross functional projects and initiatives

  • 7+ years of project/program management experience

  • Excellent understanding of project life cycles and project methodology

  • BA/BS in related field, MBA/Advanced Degree a plus

  • Strong Client relationship and Communication skills; highly collaborative – can build rapport and credibility

  • Ability to balance both aligning leaders in a strategic direction while executing tactical plans

  • Excellent communication and presentation skills

  • Escalate and make recommendations to resolve issues

  • Strong organizational and multitasking skills

  • Proficient with project management tools and Microsoft Office applications

  • Facilitate meetings and working sessions as needed

JPMorgan Chase is an equal opportunity and affirmative action employer Disability/Veteran.