JPMorgan Chase Business UAT Lead in Wilmington, Delaware
While we operate across a broad range of businesses, our mission at Chase is quite simple: to be the industry leader in
customer service. Our employees put the firm's resources to work every day for our customers.
Chase offers a dynamic environment and the training and support to meet your full potential. Our company is widely
recognized as a great place to work, to grow and to invest for the future. Join our team
The CCB Business Engineering group provides centralized prioritization, planning, design, and execution leadership &
support for large, complex, technology-dependent programs & projects that cut across CCB business and functional units.
The Program Execution of Business Engineering is comprised of 3 main functions: Execution, Testing & Delivery.
Under Testing, the Business Test Management group partners across CCB business units to define strategies and approaches for
QA & User Acceptance Testing activities as well as setting and stewarding sound testing methodologies. Our success is
based not only upon talented people and teams using sound business methods, but also upon a key set of principles and
CCB Business Engineering has an immediate opportunity within its Business Test Management team for a Business UAT Lead. As a Business UAT Lead leading a team of UAT Leads and/or Analysts, you will support the delivery of quality products that meet clients specifications with minimum defects, on-time, and on-budget. You will define and improve Business and IT processes towards recognized industry
standards and bridge the gap between the current and desire quality levels by balancing short-term needs with long-term
perspectives of success.
Responsibilities include but are not limited to
Develop and maintain quality assurance standards and processes; manage quality improvement activities
Create common business specific quality measurement frameworks and track improvement against these metrics
Develop overall testing strategy and prioritize testing needs
Ensure that quality assurance-related activities at both the program and at the project level are appropriately planned
Ensure that problems are properly documented (RAID logs, status reports) and that defects are addressed
Facilitate cross-CCB QA/UAT meetings with key stakeholders at various level of the organization
Establish, maintain and manage strategic business and IT relationships
Partner with key IT and business parties to ensure effective use of methodologies and communicate test strategies,
test results and performance through testing teams
Contribute to continuous improvement by leveraging CMM, Six Sigma or industry best practices
Role could include responsibilities in managing a team of Quality Assurance Leads and/or Analysts; provide direction and guidance; manage performance
and deliver feedback
-8-15 years Financial Services experience with 8+ years in Quality Assurance/UAT, Program or Project Management
capacity in IT or Business environment; Consumer banking/credit card experience is preferred, but not required.
Exceptional project and process management skills
Intermediate to Advanced MS Excel, PPT, Word, ALM, Project skills
Excellent verbal and written communication skills as well as effective meeting facilitation and presentation skills
Direct people management experience of exempt-level population, including coaching & development, prioritization,
managing capacity, and giving feedback
- Demonstrated ability to manage multiple, strategic client relationships at the Executive Level as well as Supervisor
Able to successfully multi-task across tactical and strategic initiatives
High degree of initiative and autonomy but must be able to function successfully as part of a team (in person and
Honed consulting, influence, and negotiation skills to achieve desired outcomes
Innovative and creative thinker; able to generate new ideas; forward-thinker; thought-leader
Strong professional presence
Able to manage time effectively, prioritize and escalate appropriately
Strong attention to detail, follow-through and results oriented
Ability to create and manage Excel macros used for advanced reporting preferred.
Experience with Agile/Hybrid methodologies preferred
JPMorgan Chase is an equal opportunity and affirmative action employer Disability/Veteran.