Verizon Sr Manager -Client Service Operations in Waltham, Massachusetts
What you’ll be doing...
Verizon Connect is guiding a connected world on the go by automating, optimizing and revolutionizing the way people, vehicles and things move through the world. Our full suite of industry-defining solutions and services put innovation, automation and connected data to work for customers and help them be safer, more efficient and more productive. With more than 3,500 dedicated employees in 15 countries, we deliver leading mobile technology platforms and solutions.
Description: Responsible for leading the North America installation team, coordinating directly with customers and our install vendors. Leads all coordination, scheduling and install efforts for both new and existing customers. Manages both the SMB and Enterprise installation teams across multiple offices in the US.
Partners with installation teams outside of North America, driving alignment and consistency, along with developing the future strategy for our business.
What we’re looking for...
6 years experience :
Responsible for future growth planning, and projections within the organization - as well as hitting revenue targets, with the ability to scale the business forward and back as needed based on growth.Persons would be responsible for planning and engaging in appropriate ERP planning sessions, as well as describing what the new system needs to look like in order for the Installation organization to be successful.Manage daily functions of Installation team for North America, including but not limited to: ensuring calls are made, ensuring that leadership, and reps are coached appropriately from management, ensuring that projections for future installs are handled with the sales organization and are published appropriately to leadership team.
Manage and develop the Senior Manager, and Supervisor team. Ensure that each one of the reps on their teams are coached and developed appropriately. This is a critical component, as we want to lead by example and work from the top down.Partner closely with Senior sales leaders, product, and channel leadership to ensure that escalations are handled and resolved properly, and the scopes of projects are within parameters on the front end of the contract.
Drive all installation targets. Ensure the team understands the targets and are being effectively led to meet and exceed KPI's.Identify, recommend, and implement new processes as well as improve reporting opportunities within the business. Constantly look at what we’re doing, and find areas of improvement even if team is performing at a high level.
Extensive experience leading large teams
Bachelors degree preferred
Travel could be up to 50%
Keywords: Verizon Connect, Verizon, Fleetmaitcs, Telogis, Networkfleet,skyward
When you join Verizon...
You’ll be doing work that matters alongside other talented people, transforming the way people, businesses and things connect with each other. Beyond powering America’s fastest and most reliable network, we’re leading the way in broadband, cloud and security solutions, Internet of Things and innovating in areas such as, video entertainment. Of course, we will offer you great pay and benefits, but we’re about more than that. Verizon is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at Verizon.
Equal Employment Opportunity
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