Verizon SMB Order Entry Representative in Waltham, Massachusetts

What you’ll be doing...

Verizon Connect is guiding a connected world on the go by automating, optimizing and revolutionizing the way people, vehicles and things move through the world. Our full suite of industry-defining solutions and services put innovation, automation and connected data to work for customers and help them be safer, more efficient and more productive. With more than 3,500 dedicated employees in 15 countries, we deliver leading mobile technology platforms and solutions.

As a SaaS leader, we know our talent is the most important component to our success. We hire top talent and empower them to do their best work. As a division of Verizon, we combine the fun and excitement of a start-up environment with the resources, operational excellence, and brand recognition of an established tech giant.

Summary:

  • The individual will provide the first point-of-contact support to a diverse set of customers including but not limited to Sales Administration, Legal, Finance and Operations

  • Ensure new orders are in accordance with company policies and procedures

  • Pro-actively address a wide range of issues, questions and requests in a timely, accurate, and professional manner

Key Responsibilities:

  • Review and pre-qualify SMB (Small Medium Business) orders for processing

  • Process and enter SMB orders in an accurate and efficient manner in accordance with company policies and procedures

  • Audit contract documentation and orders to confirm the timely and accurate completion of order requests including the receipt of required support documentation and approvals

  • Ensure that all transactions are being accurately updated and completed in the order system on a timely basis

  • Communicate effectively with customers, sales personnel, and internal staff

  • Quickly resolve issues and proactively resolve process issues that can contribute to customer dissatisfaction

  • Manage daily workload to meet or exceed all turnaround-time goals.

  • Other duties as assigned

What we’re looking for...

  • Self-starter with excellent time management, high attention to detail and follow-up skills

  • Able to work in a fast paced environment and comply with tight deadlines

  • Team player capable of working independently making judgment calls, and taking ownership of outcome

  • Ability to prioritize and produce a high volume of work quickly and accurately with a sense of urgency.

  • Hands-on, proactive mentality with desire and ability to seek out and implement best practices.

  • 1-3 years of experience in order entry and/or equivalent experience

  • Bachelor's degree in Business or related field

  • Proven financial systems and business application skills (Netsuite, Salesforce) are preferred

  • Position requires scheduling flexibility, which may include some weekends and ability to work defined schedules based on business needs.

Keywords: Telematics, Fleetmatics, Telogis, Skyward.

When you join Verizon...

You’ll be doing work that matters alongside other talented people, transforming the way people, businesses and things connect with each other. Beyond powering America’s fastest and most reliable network, we’re leading the way in broadband, cloud and security solutions, Internet of Things and innovating in areas such as, video entertainment. Of course, we will offer you great pay and benefits, but we’re about more than that. Verizon is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at Verizon.

Equal Employment Opportunity

We're proud to be an equal opportunity employer- and celebrate our employees' differences,including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.

REQNUMBER: 494939-1A