EY Infrastructure Build Services Senior Associate in Germany

Infrastructure Build Services Senior Associate

Core Business Services

Requisition # GER000LY

Post Date 2 days ago

Technology has always been at the heart of what we do and deliver at EY. We need technology to keep an organization the size of ours working efficiently. We have 250,000 people in more than 140 countries, all of whom rely on secure technology to be able to do their job every single day. Everything from the laptops we use, to the ability to work remotely on our mobile devices and connecting our people and our clients, to enabling hundreds of internal tools and external solutions delivered to our clients. Technology solutions are integrated in the client services we deliver and is key to us being more innovative as an organization.

EY Technology supports our technology needs through three business units:

Client Technology (CT) -focuses on developing new technology services for our clients. It enables EY toidentify new technology-based opportunities faster, and pursue those opportunities more rapidly.

Enterprise Workplace Technology (EWT) – EWTsupports our Core Business Services functions and will deliver fit-for-purpose technology infrastructure at the cheapest possible cost for quality services. EWT will also support our internal technology needs by focusing on a better user experience.

Information Security (Info Sec) - Info Sec prevents, detects, responds and mitigates cyber-risk, protecting EY and client data, and our information management systems.

Job Title: IT: EWT: Compute: Build & Provisioning Services - Infrastructure Build Services

Job Rank: Senior Associate

Function: EWT

Sub Function: Architecture & Solutions Eng.

Job Summary:

The Data Facilities Operations Specialist within Data Center Operations (DCO) is responsible for supporting day-to-day operations of an Information Technology (IT) data center and data room in a specific DCO region (APAC, Europe, CIS &MEIA or Americas) or branch facility. The role deploys and installs hardware equipment and associated infrastructure peripherals specific to elements such as data storage and server maintenance. .The role provides appropriate racking or mounting of server equipment in aligned frameworks and then stacking to maximize efficiency and minimize the required floor space used by network resources within the branch’s facilities. The role activities are also aligned with the proper maintenance of all cabling and other aspects of connectivity of the servers to maintain the operational readiness of a regional facility and storage capacity requirements in a compliant manner. The role has an advanced knowledge of Information Technology (IT) applications present in a region as well as the IT infrastructure and data center facilities operations inclusive of hardware and infrastructure supporting the geography. The role recognizes the cross regional requirements and interfaces necessary to operate with consistency across all regions and aligns with peers in those other regions to identify best work practices to support the global DCO model.

Essential Functions of the Job:

Data Center Administrator

  • Provides for the ongoing operations, availability and stability for data center infrastructure such as structured cabling, server hardware, network, and storage equipment within Regional Data Center and Data room or branch facilities to support of IT processing requirements and business directives

  • Installs monitors and decommissions as necessary Global Infrastructure Services (GIS) infrastructure components and other hardware within the Branch Office IT environment to maintain appropriate service levels in accordance with agreed to guidelines.

  • Supports and reviews Service Level Agreements (SLA), Key Performance Indicators (KPI) and other metrics to ascertain appropriate performance of all hardware within the branch data center and to identify and escalate variances in facilities performance.

  • Provides technical support to remediate basic incidents or technology change ticket orders to support hardware replacement, upgrades and other requests for remediation. Completes the restoration of service within specified SLA parameters with business

  • Ascertains compliant performance and capacity of Data Center Facilities in accordance with EY compliance mandates and IT directives as part of metrics reviews and escalation procedures.

  • Creates and maintains appropriate documentation of all infrastructure stock equipment such as hardware items that have been installed or removed so that Data Center Facilities inventory is up to date and properly accounted for. .

  • Supports and partners with building facilities and IT management teams on changing Business as Usual (BAU) directives and advanced planning activities that affect the branch’s data center facilities

  • Provides support of off hour on call rotation to maintain appropriate support staff within the branch on a round the clock basis.

Analytical/Decision Making Responsibilities:

  • Ability to demonstrate sound judgment and be able to prioritize assignments.

  • Ability to work and team with a multitude of different people across teams, regions and organizations

  • Ability to deal efficiently with escalations and difficult situations/people under pressure.

Knowledge and Skills Requirements:

  • Good interpersonal, communication and organizational skills

  • Advance knowledge of ticketing systems (ServiceNow)

  • Basic working knowledge in ITIL Incident Management

  • Basic Windows Systems Administration, building and supporting Windows 2008 Servers (legacy Windows 2003 possible)

  • Limited Linux Systems installations experience

  • Basic knowledge of Dell/HP server hardware including Dell/HP Blade server hardware

  • Understanding of IP protocols, networking and domain administration

  • Basic Knowledge of SAN and NAS Storage

  • Experience in cross-platform environments would be a plus (Linux, Unix HPUX, Windows 2003/2008/2012)

  • Be able to make recommendations for equipment and procedure changes to decrease costs and increase efficiency

Job Requirements:

  • At least five years of relevant work experience, minimum of 3 years’ experience in various aspects of technology infrastructure management and operations, with more specific experience in running and in supporting a mission critical production environment

  • Experience with various aspects of hosting center technology infrastructure management and operations with experience in maintaining larger-scale data centers preferred

  • Strong knowledge of facility technologies (HVAC, power distribution, generated back-up power, rack management and Data Center cable plant)

  • Working knowledge of Data Center Facility technologies such as heating, ventilating, and air conditioning (HVAC) to maintain optimum system’s work conditions; Knowledge in installed hardware, power distribution, Storage Area Networks (SAN), generated back-up power, server rack management, Device Content (DC) cable structures to provide a continuously operating (high-availability) environment

  • Analytical and problem solving ability to negotiate complex and conflicting issues, handle ambiguity as well as multiple and shifting priorities and to identify DCO related solutions that are both financially sound and operationally feasible

  • Interpersonal skills to engage appropriately with peers and others in the firm, in regional discussions within a matrixed, geographically dispersed organization

  • Adapt communication style to the style of others; develop rapport and remain calm under pressure. Build strong relationships across all levels of a matrixed, geographically dispersed organization using advanced oral and written English communication skills to build a network of contacts for collaboration and knowledge sharing

  • Solid experience in EY’s knowledge management tools, i.e., ServiceNow with proven experience in both creating and accessing reporting within the tool and interpretation of data output from same. Additional proficiency in the effective use of the SAN monitoring and screening tool and other data center related tools used for oversight

Education :

  • A degree in Computer Science/Management or a related discipline, or equivalent work experience

Experience:

  • Microsoft Windows Server 2008

  • Microsoft Windows Server 2012

  • Microsoft Windows Server 2016

  • Red Hat Enterprise Linux 6.x; 7.x

  • Project Management or Problem/Change Management 1yr