Merck Investigations Operations Lead, Compliance in Upper Gwynedd, Pennsylvania

Merck & Co., Inc. Kenilworth, N.J., U.S.A. known as Merck in the United States and Canada, is a global health care leader with a diversified portfolio of prescription medicines, vaccines and animal health products. The difference between potential and achievement lies in the spark that fuels innovation and inventiveness; this is the space where Merck has codified its legacy for over a century. Merck’s success is backed by ethical integrity, forward momentum, and an inspiring mission to achieve new milestones in global healthcare.

The Associate Director of Global Investigations Operations will report to the Director of U.S. Investigations in Merck’s Office of Ethics (OOE) with dotted line responsibility to the Executive Director of Global Investigations in the Office of General Counsel.

The successful candidate will have an array of responsibilities across the investigations function globally, including, but not limited to, the following:

  • Maintain all operational aspects of the investigations process, including the systems, tools, and reporting processes that support reporting concerns through investigation and remediation

  • Design and develop reports and analyze data from the case management system for key stakeholders including the Audit Committee of the Board of Directors, Office of General Counsel, Divisional Ethics & Compliance, Global Security, Privacy Office, Human Resources, and Division/Region/Country Leadership Teams

  • Prepare and conduct presentations on investigations data to key senior-level stakeholders, articulating key messages, findings, and risks

  • Integrate analysis of investigation data with other data such as audit findings, employee voice surveys, and business process data for identification of business and compliance risks

  • Actively manage all aspects of the case management system, including the relationship with the third party provider and internal IT for maintenance and improvements to the case management system

  • Actively manage the relationship with the third party provider receiving employee concerns

  • Manage improvements and problem resolution for the key stakeholders of the Archer CCMS case management system including the Privacy Office, US Employee Relations, Global Security, Ethics & Divisional Compliance, Human Resources, and the Office of the General Counsel

  • Lead projects and initiatives to better integrate the third party case management system with the internal case management system

  • Actively monitor access and permissions to the case management system

  • Coordinate training on the investigation process and systems

  • Conduct case intake, ensure cases are assigned properly, and direct employees to the proper channels for resolution of their concerns

  • Respond to employee concerns and resolve problems in a courteous, professional, and timely manner

  • Personally conduct internal investigations into potential policy violations and alleged employee misconduct through intake, case planning, data review, interviews, remediation, and drafting quality case reports (developmental opportunity)

  • Articulately and independently represent the OOE perspective on internal investigations

  • Complete other projects as needed to support OOE priorities and objectives

Education Minimum Requirement:

  • Bachelor’s Degree

Required Experience and Skills:

  • Minimum of five (5) years of experience in a role in IT, Compliance, Legal, Audit or like role with responsibility for leading projects involving data analytics and/or data management systems.

  • Advanced oral and written communication skills

  • Advanced analytical and critical thinking skills

  • Excellent presentation, networking and influencing skills

  • Interest in and ability to conduct investigations/audits

  • Advanced project management skills and demonstrated ability to manage and appropriately prioritize multiple projects simultaneously

  • Ability to apply knowledge of Company policies and business practices to a variety of situations

  • Experience analyzing and mining data for identification of trends and risks

Preferred Experience and Skills:

  • Sophisticated understanding of compliance regulations and business ethics

  • Extensive experience working across boundaries (organizational and geographical)

  • Experience managing technical solutions

Your role at Merck is integral to helping the world meet new breakthroughs that affect generations to come, and we’re counting on your skills and inventiveness to help make meaningful contributions to global medical advancement. At Merck, we’re inventing for life.

If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to .

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Merck & Co., Inc. is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any employee at Merck via email, the Internet or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of Merck. No fee will be paid in the event the candidate is hired by Merck as a result of the referral or through other means.

Visa sponsorship is not available for this position.

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Merck is an equal opportunity employer, Minority/Female/Disability/Veteran – proudly embracing diversity in all of it’s manifestations.

Job Compliance And Ethics

Other Locations: NA-US-NJ-Kenilworth

Title: Investigations Operations Lead, Compliance

Primary Location: NA-US-PA-Upper Gwynedd

Requisition ID: COM000759