Sodexo Operations LLC Food Operations Manager 2 in TWENTYNINE PALMS MARINE CO, California

Unit Description

At Sodexo we believe that Quality of Daily Life contributes to the progress of individuals and the performance of organizations. Sodexo designs, manages and delivers comprehensive service solutions through On-site Service Solutions and Motivation Solutions to create an outstanding experience for the people we serve

Join Sodexo Serving the USMC.

29 Palms has an opening for an experienced Food Service Operations Manager at 1880 a high profile Mess Hall.

The United Sates Marines have high level of food service expectations and this account and will require the Sodexo staff to be top of their profession. In Government Services contract compliance is critical with safety and customer service a high priority as extensive audits and surveys are conducted at each unit on weekly bases. Sodexo offers innovative and healthy concepts while keeping to a strict profit and loss financial statement.

The Operations Manager will report to the GM and will help support the Sodexo team to meet all the needs of the USMC and the Sodexo standards. Customer Service is a MUST. Daily audits and inspections, contract compliance critical. This Mess Hall is a Union environment and the Operations Manager will act as interim GM in absence of GM and support all GM task and responsibilities. Ops manager responsible for labor management, new hire process and financial reporting.

Sodexo provides best in class services for the USMC at this outstanding account in the 29 Palms District for Government Services.

Operations Manager Responsibilities include:

  • Strong knowledge of cash controls, labor cost and P&L analysis.

  • Integrate fully within our client's organization becoming a trusted advisor with a customer service and employee focus.

  • Works to achieve company and client financial targets and goals.

  • Works to achieve high quality satisfaction scores.

  • Ensures compliance to food safety, sanitation, and overall workplace safety standards.

  • Meets (or exceeding) Sodexo standards of operations.

  • Creates a positive environment and successfully motivates and manages team.

The ideal candidate will have a work history demonstrating strong leadership skills, previous supervisory experience and the ability to be a hands-on leader. Ideally candidates will have worked in a fast paced environment. Ideal candidates will also have the ability to manage multiple priorities, demonstrate professional communication skills, and a passion for a high level of customer service. The ideal candidate must be compassionate and relationship oriented and exhibit flexibility to take on additional responsibilities as needed. Candidate must be knowledgeable in compliance to food safety, sanitation and overall workplace safety standards. Candidates should have strong financial acumen and strong attention to company policy, standards, and regulations. Candidates must be outgoing and able to interact with the client, customers as well as staff.

Position Summary

Provides leadership and supervision for the on-site food service exempt and non-exempt level staff in the delivery of our contractual agreement with the client. Provides supervision for food services at account/unit to ensure client satisfaction and retention for the company. Implements business practices in order to uphold company mission, values and commitments made in the Sodexo client contractual agreement.

Key Duties

  • Establishes a safe work environment

  • Utilizes Sodexo tools and programs to develop client, customer, and staff relationships, to ensure account retention

  • Implements and fully utilizes all Sodexo tools and programs to ensure financial outcomes

  • Directs daily operations of food service to ensure employees have appropriate equipment, inventory and resources, ensures operating standards and regulatory requirements are met

  • Develops and implements plans, projects, with defined objectives, methods, timetables and budget to support client and Sodexo strategic plan

  • Ensures adherence to all HR standards for Sodexo, client, and regulatory agencies

Qualifications & Requirements

Basic Education Requirement - Associate's Degree

Basic Management Experience - 2 years

Basic Functional Experience - 2 years work experience in food or culinary services including restaurants, fast food, vending, catering services, institutional services, mall food courts, etc.

Sodexo is an EEO/AA/Minority/Female/Disability/Veteran employer.

System ID 74168

Category Food Service

Relocation Type No

Employment Status Full-Time