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Job Information

CVS Health Pharmacy Representative -Technician Specialty Mail in Troy, Michigan

Job Description

As a Pharmacy Technician I - Pharmacy Service Representative in the Specialty Mail Order Pharmacy, you will provide telephone support to patients receiving life sustaining specialty drug therapy. The PSR is essential to ensuring our patients receive the correct medication, as you directly affect the lives of others. The Pharmacy Technician I position is responsible for the overall coordination and processing of new patient medication orders and reorders, which includes verifying and re-verifying benefits. You will also help our patients with translating and entering in new or refill prescriptions into the pharmacy information system, communicating and collecting copay amounts, obtaining authorizations, and working with insurance companies, healthcare providers and/or internal teams to screen, identify, resolve and defer orders that have accounts receivable or clinical issues.

As part of the Specialty Mail Order team, you will play a crucial role in helping others on the path to better health and your work will be directly affect the lives of others.

Additional responsibilities of the Pharmacy Technician I - Pharmacy Service Representative (PSR) include:

  • Use your superb communication skills to contact doctor’s offices and insurance companies to ensure in the accuracy our patient's specialty medication orders

  • Translate prescriptions and utilize your sig code knowledge

  • Excellent data entry skills will aid in your success

  • Processing of specialty medications in a timely manner

  • Ensure all financial and clinical expectations are being met prior to fulfillment

Required Qualifications

  • Active/Pending Pharmacy Technician with the Michigan Board of Pharmacy.

  • At least 6 months of experience in a healthcare related role.

  • At least 1 year of experience in customer service

Preferred Qualifications

At least 1 year experience working in a pharmacy setting

  • At least 1 year of experience utilizing Microsoft based.

applications, including Excel, Word and Outlook

  • Strong customer service skills.

  • Strong data entry skills and ability to multi-task

-Call center experience


Verifiable high school diploma or GED is required

Business Overview

It’s a new day in health care.

Combining CVS Health and Aetna was a transformative moment for our company and our industry, establishing CVS Health as the nation’s premier health innovation company. Through our health services, insurance plans and community pharmacists, we’re pioneering a bold new approach to total health. As a CVS Health colleague, you’ll be at the center of it all.

We offer a diverse work experience that empowers colleagues for career success. In addition to skill and experience, we also seek to attract and retain colleagues whose beliefs and behaviors are in alignment with our core values of collaboration, innovation, caring, integrity and accountability.

CVS Health is an equal opportunity/affirmative action employer. Gender/Ethnicity/Disability/Protected Veteran – we highly value and are committed to all forms of diversity in the workplace. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities. We comply with the laws and regulations set forth in the following EEO is the Law Poster: EEO IS THE LAW at and EEO IS THE LAW SUPPLEMENT at . We provide reasonable accommodations to qualified individuals with disabilities. If you require assistance to apply for this job, please contact our Advice and Counsel Reasonable Accommodations team at . Please note that we only accept applications for employment via this site.

If technical issues are preventing you from applying to a position, contact Kenexa Helpdesk at 1-855-338-5609 or . For technical issues with the Virtual Job Tryout assessment, contact the Shaker Help Desk at 1-877-987-5352.