EY AM-MD- MS Exchange Administrator in Trivandrum, India

AM-MD- MS Exchange Administrator

Core Business Services

Requisition # TVM000B1

Post Date 5 days ago

Job Summary:

Responsible for the support and administration of global Messaging and Directory services infrastructure based primarily but not exhaustively on MS Exchange technologies.

This entails utilizing ITIL methodologies, and could include other responsibilities such as vendor management, and infrastructure maintenance, upgrades, migrations, roll out of new technologies/services and documentation and support of same.

Knowledge sharing and training of team members.

Essential Functions of the Job:

  • Traditional MS Exchange Server Administration and Infrastructure Administration.

  • Possess strong troubleshooting capabilities.

  • Follow ITIL defined processes such as incident, problem and change management that are established within the organization.

  • Participate in project activities where requested relating to migrations, build outs and other infra related areas

Analytical/Decision Making Responsibilities:

Responsible for resolution of incidents and problem cases where vendor documentation, base technical skills, and knowledge of environment are sufficient for resolution.

Knowledge and Skills Requirements:

  • Analytical ability in supported core technologies for large user bases

  • Sound judgment and tact

  • Strong communication (oral, listening and writing), interpersonal, organizational, and project management skills in languages requested (English primary and others as needed)

  • Strong teaming, organization and time management skills

  • Excellent communication skills - written / verbal skills

  • Cross cultural awareness

  • Knowledge of ITIL method processes

  • Ability to manage strategic vendors like Microsoft support and Microland support.

  • Willingness to share knowledge and should be able to impart class room / hands on training to others in system

Technical skills to include:

  • MS Exchange 2010/2013/2016 server administration

  • MS Outlook 2010/2013/2016

  • Exchange Management tools, including maintenance and monitoring tools.

  • Skilled in supporting Modern Workplace tools and resources.

  • A good understanding of Windows 2008/2012, Active Directory Services, Domain Name System (DNS), IIS configuration and other core network Services related to Exchange Server 2013/2016

  • Mobility solutions like ActiveSync, Citrix Zen Mobile, Outlook for Mobile (on Exchange) are preferable

  • Unified Messaging (UM), Skype etc are preferred

  • SCOM Exchange Monitoring skills are preferable.

  • PowerShell Scripting.

  • In addition to the above, it would be advantageous for the candidate to have an understanding of the following core technologies:

  • Experience in managing and supporting large Exchange environments. This involves planning, designing, implementation and setup of Microsoft Exchange infrastructure.

  • Backup, High Availability, Disaster Recovery and Site Resilience

  • Server & SAN sizing, Anti - virus, Anti - spam Gateway solutions (IE: Iron Port and Exchange EOP)

  • Security technologies within Exchange

  • Email Archiving & Retention

  • Setting up / maintaining Remote access tools - OWA, Outlook Anywhere & Activesync etc

Supervision Responsibilities:

  • Will resolve incidents with minimal oversight and supervision, and reach out and escalate where possible as needed.

  • Will implement changes based on documented procedures with minimal guidance

Other Requirements:

  • The candidate should be available for 24x7 operations and ‘on call’ based on business requirement.

  • A candidate with messaging technology migration experience from Domino to Exchange is preferred, Knowledge of Domino is advantageous.

  • Ability to manage and coordinate with strategic vendors and/or support providers.

  • Participate in weekend maintenance activities, as required

  • Position is expansive and additional responsibilities can be added.

Job Requirements:


A Bachelor's degree in a related discipline, or equivalent work experience; an advanced degree in Computer Science preferred.


  • Five or more years of hands-on experience in installing, configuring, and troubleshooting Microsoft Exchange Server 2007 or later—with a thorough understanding of its design and architecture.

  • One or more years of hands-on experience with Microsoft Exchange Server 2010—installing, configuring, and troubleshooting, with a thorough understanding of its design and architecture

  • Experience with working in a large global Exchange implementation / Migration project

Certification Requirements:

  • Candidate must be MCITP/MCTS Certified for Exchange 2010/2012