Aetna Associate Account Manager - International in Trenton, New Jersey

Req ID: 49698BR

POSITION SUMMARY:

Provides proactive account service management in support of business objectives and to achieve customer satisfaction.

Fundamental Components:

Assists with development and execution of customer service strategy:

  • Meets with customers at least quarterly to discuss service levels and expectations, share process improvements, discuss operation of benefits plans, identify gaps in service levels, determine root causes and develop solutions.

  • Identifies customer specific service issues, identifies solutions and leads resolution of issues working with other areas to implement.

  • Responds to customers requests for network analysis, benefit plan design changes, and benefit questions and clarifications.

  • Manages plan administration activities, including installation, plan set-up, eligibility, billing and drafting by working proactively with support areas; signs-off on ID cards.

  • Supports open enrollment activities.

    BACKGROUND/EXPERIENCE desired:

    3-5 years industry or customer service experience preferably with complex accounts.

    EDUCATION:

    The highest level of education desired for candidates in this position is a Bachelor's degree or equivalent experience.

    LICENSES AND CERTIFICATIONS:

    Insurance/Life and Health Insurance License is desired (not required)

    ADDITIONAL JOB INFORMATION:

    Aetna is about more than just doing a job. This is our opportunity to re-shape healthcare for America and across the globe. We are developing solutions to improve the quality and affordability of healthcare. What we do will benefit generations to come.

    We care about each other, our customers and our communities. We are inspired to make a difference, and we are committed to integrity and excellence.

    Together we will empower people to live healthier lives.

    Aetna is an equal opportunity & affirmative action employer. All qualified applicants will receive consideration for employment regardless of personal characteristics or status. We take affirmative action to recruit, select and develop women, people of color, veterans and individuals with disabilities.

    We are a company built on excellence. We have a culture that values growth, achievement and diversity and a workplace where your voice can be heard.

    Benefit eligibility may vary by position. Click here to review the benefits associated with this position.

    Aetna takes our candidate's data privacy seriously. At no time will any Aetna recruiter or employee request any financial or personal information (Social Security Number, Credit card information for direct deposit, etc.) from you via e-mail. Any requests for information will be discussed prior and will be conducted through a secure website provided by the recruiter. Should you be asked for such information, please notify us immediately.

Job Function: Sales and Service