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Humana Senior Learning Design Professional in Tampa, Florida


The Senior Learning Design Professional uses instructional design, cognitive psychology and adult learning theory to determine the appropriate solution to a knowledge or performance gap. The Senior Learning Design Professional work assignments involve moderately complex to complex issues where the analysis of situations or data requires an in-depth evaluation of variable factors.


The Senior Learning Design Professional analyzes content, organizes content, designs solutions, and writes storyboards, scripts, performance support, mobile learning and manuals and writes effective learning objectives and coordinates performance assessments to measure training effectiveness. Additionally, this role will be analyzing learning needs and partnering with subject matter experts to provide input for course content ensuring course materials are current and relevant to training needs.

Primary Responsibilities

  • Design and develop learning solutions for both new hire and existing associates to support role-based organizational needs

  • Conduct needs analysis and use findings to develop learning solutions targeted to meet specific audience needs

  • Use a disciplined instructional design approach to create meaningful, memorable learning experiences

  • Select appropriate learning activities and methods to achieve objectives, and build those activities into a meaningful sequence

  • Selects appropriate media for delivery (instructor-led training, e-learning, virtual, blended learning, etc.) to ensure learning needs are effectively and efficiently met

  • Create high quality solutions that are creative, engaging, instructionally sound, complete, and accurately convey learning concepts

  • Identify and validate content to be used in learning materials based on input from Operational business partners, such as subject matter experts or key performers

  • Evaluate the success of learning solutions in terms of learning outcomes in collaboration with Operational metrics, performance change and business impact; identify trends and patterns in data

  • Prepare facilitator support materials (i.e. power point slides, leader/facilitator guides, learning activities, evaluation tools, etc.) and conduct “train-the-trainer” sessions to ensure effective delivery and engaging learning experiences

  • Facilitate content developed during peak business periods (peak season runs from mid-September through December)

  • Manage annual course review process: establish project timelines, milestones and regularly communicate progress to all stakeholders

Required Qualifications

  • Bachelor’s Degree or equivalent work experience in related field

  • Minimum of 4 years’ experience developing curriculum content, eLearning programs and virtual learning solutions

  • 3+ years of facilitation experience with adult learners

  • Minimum of 2 years in a consumer facing role within a business

  • Strong verbal and written communication skills

  • Strong organizational skills with ability to manage multiple priorities

  • Strong knowledge of eLearning standards and Adult Learning Theory

  • Strong attention to detail and analytical skills

  • Flexibility navigating change in a fast paced environment

Preferred Qualifications

  • Master’s Degree in Instructional Design, Adult Education or related field

  • Proficiency in Adobe Captivate 8.0 (and above), Photoshop, Audition, and/or Camtasia a PLUS

  • Proficiency in Adobe InDesign a PLUS

  • Proficiency designing virtual Instructor-Led training using WebEx

  • Proficient project management skills

  • 5+ years in contact center learning and development for Fortune top 50 organization

  • Experience developing and managing courses in a LMS

Scheduled Weekly Hours


About Us

Mission: At Humana, our cultural foundation is aligned to helping members achieve their best health by delivering personalized, simplified, whole-person healthcare experiences. Recognizing healthcare needs continue to evolve for each person, for each family and for each community, Humana continuously creates innovative solutions and resources that help people live their healthiest lives on their terms –when and where they need it. Our employees are at the heart of making this happen and that’s why we are dedicated to building an organization of dynamic talent whose experience and passion center on putting the customer first.

Equal Opportunity Employer

It is our policy to recruit, hire, train, and promote people without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity or expression, disability, or veteran status, except where age, sex, or physical status is a bona fide occupational qualification. View the EEO is the Law poster.

If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact for assistance.

Humana Safety and Security

Humana will never ask, nor require a candidate provide money for work equipment and network access during the application process. If you become aware of any instances where you as a candidate are asked to provide information and do not believe it is a legitimate request from Humana or affiliate, please contact to validate the request.