PwC IT Vendor Management Senior Manager Lead in Tampa, Florida

PwC/LOS Overview

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It takes talented people to support the US firm of the largest professional services organization in the world. Not all of us work directly with external clients. Some of our best people choose to apply their talents inside PwC.

As part of Internal Firm Services, you're serving an organization on par with many of our external clients. Our Internal Firm Services team consists of first-rate marketers, human resource professionals, computer technologists, knowledge managers, accountants, financial planners, administrators and leaders. Internal Firm Services staff are the people who make it work for the people who make it work for our clients.

Job Description

Exciting opportunities await you as a member of PwC's US IT team. Our team of technology professionals provides internal technology services and solutions that transform and achieve PwC's mission of becoming the leading technology-enabled professional services network. We enable PwC to achieve its goals by driving innovation, enhancing digital capabilities and integrating technologies to create competitive business advantages for PwC and our clients.

PwC IT supports and develops internal systems and applications for use by PwC staff in all areas across the Network of Firms. IT Business Management is a shared service for PwC IT, Americas IT and US IT.

The IT Business Management

  • Sourcing Management team manages strategic sourcing risks while holding vendors to delivering the highest quality, provides efficient vendor management for IT services, and enhances the processes, practices and methodology aspects of operations, support, and projects. In addition, we are also responsible for the delivery of the IT outsourcing strategy across the aligned IT organizations.

The team is responsible for the operational components and day to day activities associated with the IT sourcing model.

Position/Program Requirements

Minimum Year(s) of Experience: 6 years of proven success in roles involving the following areas:

  • Process and methodology implementations, and

  • Project and program management.

Minimum Degree Required: High School Diploma or GED

Degree Preferred: Bachelor's degree

Knowledge Preferred:

Demonstrates proven intimate knowledge of, and/or success in roles managing, the delivery of an IT multi-sourcing strategy for the US firm of a global network of professional consulting services firms, including the understanding the following areas:

  • Strategic and operational components of IT's multi-sourcing model; and,

  • Offshore outsourcing models and their drivers and benefits.

Skills Preferred:

Demonstrates proven intimate abilities and success with implementing strategy and offshore delivery models for one or more functions within an IT organization by influencing project and program leaders within the organization to adopt standard industry practices in offshore management and transition management, which includes the following areas:

  • Collaborating with functional leaders in IT to plan, develop and implement a phased program to offshore components of their delivery and/or projects in accordance with an established multi-sourcing strategy;

  • Working with project and/or functional owners to establish and plan an appropriate mix of onshore and offshore resources from multiple vendors to provide high-quality deliverables while protecting the Firm from risk;

  • Planning and executing capacity requirements for flexible

or non-staff

resources and work with domestic and global vendors to deliver on these requirements by managing and tracking offshore metrics with respect to the functional group;

  • Managing budgeted spend on resources, domestic contractors and offshore, in order to drive efficiencies into overall spend;

  • Defining and documenting processes for offshore engagements, including creating processes and artifacts for the different stages of offshoring

discovery of engagements that can be offshored, driving resources planning, executing the project, verifying the project status, and working with offshore management to measure performance results;

  • Using extensive general business knowledge and specific knowledge of outsourcing and/or offshoring to help clients throughout the strategic sourcing lifecycle

analyze, transact, implement, manage and/or optimize, and/or terminate;

  • Promoting collaborative communication between teams, including transparent and clear communications between the onsite and the offshore teams, and delivering relevant, accurate and up-to-date reports to leadership on the performance of the offshore operations;

  • Developing and analyzing performance metrics, risks, and controls—especially identifying new programs, training and continuous process improvement for Offshore Operations function to align service delivery with customer needs and preferences.

  • Problem-solving and negotiation skills in relationship management, stakeholder management, change management, and influencing without authority;

  • Working effectively within tight deadlines and firm schedules, adapting to and embracing a rapidly changing environment;

  • Developing and strengthening relationships outside of the functional team, focusing on understanding the needs of those who depend on the team's services and those who deliver services on which the team depends; and,

  • Working with a diverse team, developing staff, managing project budgets, developing and maintaining strong client relationships, and leading multiple projects with group facilitation and presentations.

All qualified applicants will receive consideration for employment at PwC without regard to race; creed; color; religion; national origin; sex; age; disability; sexual orientation; gender identity or expression; genetic predisposition or carrier status; veteran, marital, or citizenship status; or any other status protected by law.