New York Life Insurance Company Customer Service Representative #79620 in Tampa, Florida

A career at New York Life at https://www.newyorklife.com/ offers many opportunities. To be part of a growing and successful business. To reach your full potential, whatever your specialty. Above all, to make a difference in the world by helping people achieve financial security. It’s a career journey you can be proud of, and you’ll find plenty of support along the way. Our development programs range from skill-building to management training, and we value our diverse and inclusive workplace at https://www.newyorklife.com/about/careers/diversity/ where all voices can be heard. Recognized as one of Fortune’s World’s Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and service, supported by our Foundation at https://www.newyorklife.com/foundation .It all adds up to a rewarding career at a company where doing right by our customers is part of who we are, as a mutual company without outside shareholders. We invite you to bring your talents to New York Life, so we can continue to help families and businesses “Be Good At Life.” To learn more, please visit LinkedIn at https://www.linkedin.com/company/newyorklife/ , our Newsroom at https://www.newyorklife.com/newsroom/ and the Careers at https://www.newyorklife.com/about/careers/ page of www.NewYorkLife.com at http://www.newyorklife.com/ .

Are you a personable, customer-service oriented individual? Are you interested in helping people protect their future? Are you interested in a career with an industry leader with career growth opportunities? If so, New York Life Insurance Company may be the company for you.

New York Life is hiring Customer Service Representatives for its local Sales and Service Center office conveniently located in the Westshore area. The Service Organization strives to provide best in class service by making every service experience a positive one. It is the hallmark of what we do and how we keep good going. We are looking for customer- focused, accountable, efficient and engaged professionals who are dedicated to and guided by a commitment to service excellence.

Customer Service Representatives establish high quality customer relationships using informational resources and technical knowledge.

Primary Responsibilities :

  • Handle high volume of external inbound customer and sales agent inquiries.

  • Communicates product features and benefits and contract provision details.

  • Ability to handle most customer interactions independently.

  • Ability to explain basic information in functional area.

  • Maintains satisfactory level of key performance indicators according to departmental requirements.

Qualifications :

  • Associates, or Bachelor’s degree preferred, or equivalent years of related experience

  • Minimum 2 years of customer service and/or call center experience required

  • Accountable, ethical, good decision making ability

  • Strong written and verbal communication skills required

  • Excellent computer skills and ability to multitask

Training & Development:

Customer Service Representatives undergo a comprehensive paid on-site training program to learn about the insurance industry, product and policy provisions and transaction processing. Coaching and feedback is provided to help you gain the necessary skills to be successful.

Shift Information:

This is a full-time position Monday through Friday with a rotating Saturday. Candidates should be flexible to work any 7.5-hour shift between 8am – 8pm during the work week.

EOE M/F/D/V

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