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Job Information

Northwell Health Pavilion Coordinator-Bilingual Candidate Preferred in Staten Island, New York

Req Number 0034O4

Job Description

As a Pavilion Coordinator you will coordinate ancillary services within the Emergency Department. Facilitate patient flow and service excellence.

Responsibilities Include:

  • Promotes customer satisfaction by responding to patient concerns promptly, displaying a positive attitude in interactions with staff, patients and family members. Demonstrates and promotes professional standards of dress, conduct and ethics.

  • Serves as waiting room 'Concierge':

  • Assists patients and families, ensuring comfort and communication.

  • Monitors wait times in ED areas and informs patients/families.

  • Responds to non-clinical issues and seeks to resolve.

  • Provides guidance to Emergency department clerical and service staff in the performance of duties. Interprets hospital and department policies and procedures to staff, fostering understanding and positive acceptance.

  • Ensures overall condition of ED is clean and safe (patient care areas, rest rooms, waiting rooms, etc.). Collaborates with Environmental Services, Engineering, Central Sterile, Materials Management, etc.

  • Assists clinical team members with department work flow. May assign duties to clerical and service staff, as required. Conducts on the job training and provides answers to job related questions.

  • Serves as a liaison between ED staff and other hospital services to expedite the delivery of quality patient care and promote patient flow.

  • Performs 'quick registration' on patient's entering ED, as needed.

  • Answer telephones, respond to inquiries and refers matters to appropriate parties.

  • Maintains Emergency department equipment and supplies. Assesses equipment inventory and enters work orders for repairs or replacements.

  • Coordinates availability of needed equipment. Locates missing equipment and returns to appropriate location.

  • Delivers and picks up various items to Laboratory, Central Sterile, Materials and related departments, as required.

  • Refers major or recurrent issues to ED management with appropriate recommendations.


  • High School Diploma or equivalent, required. Associates Degree, preferred.

  • Prior customer service experience in a healthcare setting, required.

  • Excellent communication and interpersonal skills, required.

  • Ability to interact effectively with patients, visitors, and all levels of hospital staff.

Our Culture:

Transforming care, optimizing patient satisfaction and creating better patient outcomes are just some of the things our talented team members are doing at North Shore-LIJ each and every day. As a culture committed to providing our customers with the highest quality service, we stand behind our core values: Patients first; Caring; Excellence; Innovation; Integrity and Teamwork. It is our commitment and our culture that sets us apart from others and is the cornerstone of everything we do. Join an organization whose team members are valued, cared for and offered continuous opportunities to grow. Click on the link to learn more about us:

Please note: North Shore-LIJ is a smoke-free environment. Smoking and the use of tobacco products is strictly prohibited anywhere on campus, including parking lots and outdoor areas on the premises.Free smoking cessation programs and quit medications are offered to team members who wish to quit through the North Shore-LIJ Center for Tobacco Control.