Verizon Business Transformation Manager - Channel Development and Distribution in Silver Spring, Maryland

What you’ll be doing...

Business Transformation Manager (BTM) will report into the Director of Business Transformation and work with business unit leaders and functional leaders at the highest levels within the organization – especially the leaders in the wireline business units to execute on a wide variety of strategic and transformative projects aimed at achieving the strategic and financial objectives of the business and preparing the business for future. The BTM may be asked to drive business transformation efforts, new revenue-generating initiatives, or analytics across one or more Verizon business units. These transformation initiatives will be conceived at the highest levels of the organization and, as such, will have the visibility at that level.

The BTM will not only get to frame the initiative scope and strategy but will also lead the execution of the recommendations. In this process, the BTM will lead the execution teams drawn from the Business Transformation group and the business and functional units.


  • Develop and implement channel strategy to drive competitive acquisition of new products and services in existing and new markets. Focus is on small to medium business segments

  • Align channel strategy program to business plan and revenue growth expectations

  • Optimize channel acquisition cost and ROI

  • Implement as a part of marketing strategy

  • Lead conception, scope definition, and execution of various types of strategic and operational business transformation initiatives, ranging from Corporate and Operational Strategy to Process Improvement.

  • Provide proactive and engaged leadership on key projects designed to increase revenue, reduce expenses, enhance business efficiency, and improve customer experience

  • Act as an effective change agent utilizing proper stakeholder analysis and change management techniques

  • Working with the Director of Business Transformation, and leaders in wireline business units, provide effective leadership for the initiatives under analysis and execution

  • Provide senior leadership and functional unit management with updates on project status, key metrics, issues, and risks

  • Understand and analyze various drivers impacting key metrics and outcomes and provide a fact-based recommendation to the stakeholders

  • Be a liaison between business units on projects that have a multi-organization or business unit scope

  • Facilitate team meetings and cross-functional workshops

  • Conduct analyses needed to prove or disprove the hypotheses driving the project execution

  • Proactively anticipate and work towards mitigating risks to project execution or stakeholder engagement

  • Support others by providing just in time coaching on business transformation and process improvement methodologies and tools

What we’re looking for...

You’ll need to have:

  • Bachelor’s degree in engineering, business, or Marketing; or four or more years of work experience.

  • Six or more years of relevant work experience.

Even better if you have:

  • An MBA or advanced university degree.

  • Prior experience in developing channel and distribution strategy

  • Cross channel experience: Direct/Indirect/Digital/Omni/Partnerships.

  • Marketing experience in competitive insights

  • Good presentation skills, including ability to create presentations using MS Power Point and experience presenting to all levels of an organization.

  • Outstanding quantitative and analytical skills, including ability to conduct outside/inside research, analyze data, and use MS Excel effectively to develop models and drive analyses.

  • Experience in telecom or related industries.

  • Experience or certification in Lean Six Sigma.

  • Excellent verbal and written communication skills.

  • Focus on strategy, operational processes, and customer experience.

  • Track record of handling extremely confidential information appropriately.

When you join Verizon...

You’ll be doing work that matters alongside other talented people, transforming the way people, businesses and things connect with each other. Beyond powering America’s fastest and most reliable network, we’re leading the way in broadband, cloud and security solutions, Internet of Things and innovating in areas such as, video entertainment. Of course, we will offer you great pay and benefits, but we’re about more than that. Verizon is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at Verizon.

Equal Employment Opportunity

We're proud to be an equal opportunity employer- and celebrate our employees' differences, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or Veteran status. Different makes us better.

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