EY Managed Services - Technology Enablement - Training Coordinator - Manager in Seattle, Washington

Managed Services - Technology Enablement - Training Coordinator - Manager


Requisition # SEA000Y9

Post Date Sep 07, 2018

The Connected Growth Platform supports our strategy to become the most connected, responsive and insightful consulting firm. The CGP will focus on managed services, digital and emerging technologies (including cyber), service delivery centers, EY wavespace™ and select system implementation practices. The CGP capabilities will be infused into our service offerings and go-to-market execution to provide our clients with cross-sector insights and integrated capabilities across all government and public sector, commercial and financial services sectors in the US. This integration will allow us to move faster, work smarter, and achieve more with our clients.

The opportunity

A significant goal of the Connected Growth Platform is to seed the organization with technology, product offerings and technology services so as to spark and enable growth of the business. The CGP Technology division provides hands-on support, collaboration and oversight so as to ensure high quality, engineering excellence, consistent methods, reuse and cost savings to the CGP portfolio products. It provides operational enablement and management of customer production environments and establishes a centralized product development organization for creation and delivery of technology assets.

We are currently seeking a Training Coordinator with experience building intuitive learning materials. The Training Coordinator will work with the Management team to design and develop training curriculum.

Your Key Responsibilities

We’re looking for a Training Coordinator who can:

  • Tailor education for internal and product engineering towards gaps in current knowledge

  • Create an abridged or targeted versions of the training materials for resources who may be joining the team on a temporary or project bases

  • Work with subject matter experts to provide demonstrations as needed

  • Coordinate with technology staff to offer supplemental training material in an online database.

  • Increase awareness of agile and product principles in the context of managed services at EY

  • Provide training materials for newly launched capabilities

  • Focus material on product capabilities and delivery processes

  • Maintain a training log to track which employees completed training

  • Offer repeat trainings, or one on one sessions for employees who cannot accommodate the training schedule.

Skills and attributes for success

  • Ability to multitask and work in a fast-paced, collaborative team environment

  • Excellent written and oral communication skills; writing, publishing and conference-level presentation skills a plus

To qualify for the role you must have

  • Extensive knowledge of instructional design theory and implementation

  • Bachelor’s degree in Computer Science, Education, or other related field

  • Prior experience delivering CRM, Software, or similar training material in an organization

  • Experience with online training platforms such as Rise, Articulate, or similar web based training forums

  • A minimum of 5 years’ experience in training or a similar role

  • MS Office proficiency.

  • Understanding of basic front-end languages: HTML5, CSS3 Javascript.

  • Proven ability to complete full training cycle (assess needs, plan, develop, coordinate, monitor and evaluate)

  • Familiarity with traditional and modern job training methods and techniques

  • Hands-on experience coordinating multiple training events in a corporate setting

  • Experience using tools such as Photoshop, Sketch, Illustrator, InVision, UXPin, Quartz

  • Experience working in an agile/scrum development process.

Ideally, you’ll also have

  • Experience with the following technologies

  • Microsoft Azure

  • SharePoint

  • Salesforce

What we look for

We’re interested inself-motivated individuals who can easily function in a high demand, performance-driven environment. In addition we’re looking for peoplewhorecognize the accomplishments of the team before the individual and are sought after as people developers. If you’re passionate about problem-solving and helping our clients’ with some of their most complex issues, this role is for you.

What working at EY offers

We offer a competitive compensation package where you’ll be rewarded based on your performance and recognized for the value you bring to our business. In addition, our Total Rewards package includes medical and dental coverage, both pension and 401(k) plans, a minimum of 15 days of vacation plus ten observed holidays and three paid personal days, and a range of programs and benefits designed to support your physical, financial and social well-being. Plus, we offer:

  • Excellent training and development opportunities through established programs and on-the-job training

  • Feedback on your performance that will accelerate your growth

About EY

As a global leader in assurance, tax, transaction and advisory services, we hire and develop the most passionate people in their field to help build a better working world. This starts with a culture that believes in giving you the training, opportunities and creative freedom to make things better. So that whenever you join, however long you stay, the exceptional EY experience lasts a lifetime.

If you can confidently demonstrate that you meet the criteria above, please contact us as soon as possible.

Join us in building a better working world.

Apply now.

EY, an equal employment opportunity employer (Females/Minorities/Protected Veterans/Disabled), values the diversity of our workforce and the knowledge of our people.