Bank of America Lead Operations Representative - Scranton, PA in Scranton, Pennsylvania

Job Description:

Individual contributor role that demonstrates leadership qualities. Processes transactions in one or more of the company's internal operations to support domestic and international consumer, commercial and wholesale bank businesses or services functions. Responsibilities may include: basic level reporting, customer service support, reviewing and processing transactions for item processing, sorting using electronic or mechanical equipment, reconciling, statement rendering, MICR/image, float, lock box, remittance, ATM deposit, and performing other support operations functions as required. Maintains internal operational and financial controls and ensures they meet bank standards. Ensures quality service and effective and efficient operations support for the assigned area's internal business partners and/or external customers/clients. Performs all the functions required at the Sr. Ops Rep level and typically acts as a workflow coordinator and/or a subject matter expert. Able to prioritize and distribute daily work to meet deadlines and goals. Demonstrates a good working knowledge of the processes and procedures and the ability to identify and implement process improvement opportunities. May provide guidance and direction to less experienced team members.

*Work Schedule: 10a - 7p Eastern Monday - Friday

Required Skills:

  • High school graduate or equivalent with solid math skills

  • Proficient PC and calculator skills

  • Strong MS Office suite skills (Word, Excel, PowerPoint, Outlook)

  • Strong organizational and time management skills

  • Effective attention to detail and accuracy

  • Strong written & verbal communication skills

  • Customer/client focus

  • People oriented

  • Ability to work in high volume environment, adhering to production standards and SLA's set by management

  • Consistently meets established performance standards on all job assignments

  • Working knowledge of debit/credit, banking regulations and Mainframe Applications (ex. BOSS/FAST)

  • Understands how his/her role relates to the business unit objectives

  • Easily adapts to and supports change

  • Drives for results

  • Check processing knowledge and previous banking experience

Desired Skills:

  • Thorough understanding of the research and adjustments end to end process

Posting Date : 05/17/2018

Location :

Scranton, PA, 1 Fleet Way (PA6580),

  • United States

Travel : Yes, 5% of the time

Full / Part-time : Full time

Hours Per Week : 40

Shift : 1st shift

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