Bank of America Experience Design (XD) Director in San Francisco, California

Job Description:

Experience Design (XD) Director, Bank of America

At Bank of America, we’re guided by a common purpose: to help make financial lives better by connecting clients and communities to the resources they need to be successful. Bank of America’s Experience Design team includes strategic, interaction, visual and motion designers, design program managers, content strategists, and design technologists who are constantly iterating, problem solving, and collaborating to create digital experiences that will help customers reach their financial goals in more customized, intuitive, innovative, engaging, secure, and time-saving ways.

As an XD Director you will

Be responsible for leading and managing an interdisciplinary design team that delivers strategic and tactical solutions in support of a large business critical portfolio of work. Hold yourself and the members of your team to the highest standards of quality and professionalism, delivering on-time and on-budget while finding creative ways to optimize team and partner contributions and improve supporting processes. Partner with leaders and stakeholders from across the organization, influencing them to adopt solutions that will drive optimal customer experiences. As a member of the XD leadership team, you will also work directly with the XD Executive and peers to fulfill the team’s mission, achieve its goals and contribute to the creation of its culture.

You’re a person who has (required skills)

  • 10 + years of design experience, including at least 5 years in a lead or senior designer role, with a track record of managing and inspiring people to achieve their maximum potential

  • An outstanding portfolio that exemplifies excellence in experience design

  • Mastery of human-centered design methodologies and rapid ideation processes such as Lean XD and Design Sprints

  • Deep expertise in designing for mobile applications and responsive web

  • Comprehensive knowledge of multi-channel industry standards and best practices

  • A high level of proficiency with design tools, including the Adobe suite, Axure and Sketch

And you are a person who:

  • Is an enthusiastic, highly motivated self-starter with a strong work ethic and an intense focus onachievingresults

  • Collaborates effectively to get things done, building and nurturing strong relationships

  • Is exceptional at problem-solving, issue resolution and time management

  • Demonstrates strong listening, communication and presentation skills

  • Is a continuous learner who adapts quickly and positively to change

  • Embraces the opportunity to work side by side with other designers and partners in a studio context (not remote)

  • Is available to travel up to 20% of time, and is able to work weekends and/or extended hours as needed

You’ll be better prepared if you have (desired skills)

  • Master’s degree in design or Bachelor’s with compensating experience

  • 10+ years of design experience and 8+ years of years of work experience as a lead/senior designer

  • Financial or similar industry experience preferred

  • Project management experience a plus

We’re a culture that

  • Is committed to building a workplace where every employee is welcomed and given the support and resources to build and advance their careers. Along with taking care of our clients we want to be a great place for people to work, and we strive to create an environment where all employees have the opportunity to achieve their goals.

  • Believes diversity makes us stronger so we can reflect, connect to and meet the diverse needs of our clients around the world.

  • Provides continuous training and developmental opportunities to help employees achieve their goals, whatever their background or experience.

  • Is committed to advancing our tools, technology and ways of working. We always put our clients first to meet their evolving needs.

  • Believes in responsible growth and is dedicated to supporting communities around the world by connecting them to the lending, investing and giving they need to remain vibrant and vital.

Bank of America will consider for employment qualified applicants with criminal histories consistent with San Francisco ordinance 17-14 and federal law applicable to Bank of America.

Posting Date : 08/29/2018

Location :

San Francisco, CA, 315 MONTGOMERY ST (CA5704),


  • United States

Travel : Yes, 20% of the time

Full / Part-time : Full time

Hours Per Week : 40

Shift : 1st shift

Assistance for Applicants with Disabilities

Bank of America is committed to ensuring that our online application process provides an equal employment opportunity to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to submit an application, please visit the Applicants with Disabilities page at .

Diversity & Inclusion

At Bank of America, our commitment to diversity and inclusion is helping us to create not only a great place to work, but also an environment where our employees, our customers and our communities around the world can reach their goals and connect with each other. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

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