JPMorgan Chase Executive Director - Digital Payments Design Lead in San Francisco, California


Chase is the U.S. consumer and commercial banking business of JPMorgan Chase & Co. (NYSE: JPM), a leading global financial services firm with assets of $2.5 trillion and operations worldwide. Chase serves nearly half of America's households with a broad range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. Customers can choose how and where they want to bank: 5,200 branches, 16,000 ATMs, mobile, online and by phone. For more information, go to

Chase is undertaking an aggressive digital transformation agenda, which builds on the success of the current mobile and online service offerings. Chase is investing in innovative ways to deepen customer engagement and profitability through the use of digital channels. The ambitions is to position Chase as the undisputed leader in digital financial services and payments to enable Chase to deliver the highly personalized, real time experiences that customers increasingly expect.

JP Morgan Chase is looking for a dynamic and creative design director to join with development and product partners at the top of our critical payments tribe. This is a leadership position with accountabilities not only to deliver a comprehensive pipeline of existing work but also to be an equal partner at the table with executives and line of business leaders in defining the future of the payments experience for present and future Chase products as well as third-party integrations.

Qualified candidates will have deep experience in a variety of design disciplines and will have a track record of design management excellence. You should be intimately familiar with agile, design-driven product development process and be able to not only execute it efficiently but also to explain and implement such a process in an org that is still undergoing agile transformation. You must have experience in performing design estimation across research, interaction design, and content disciplines.

The customer journeys involving payments span many products and channels, and need to be satisfying for all users. As such it is essential that the design director is familiar with enterprise design practices such as designing for localization, accessibility, and legal compliance. You should be familiar with the use and practice of design systems, design patterns, and other tools for design standardization and optimization.

Chase places a high value on career development. The ideal candidate will have proven experience in managing the growth of both junior and senior designers, providing coaching and mentoring and constructing development plans. You should have proven results in recruiting talent and building highly productive cross-discipline design teams.


  • BA (MA/MS, MFA preferred) in Design or a Design-related discipline

  • 10+ years of experience as an interaction or visual designer of web and/or mobile applications, experience with service design is a strong plus

  • 3+ years of experience leading design teams (interaction + visual), including management of designer's performance + careers

  • 5+ years working as a designer in an agile/scrum environment including 2+ years as the lead designer for a complex web and/or mobile application, prior experience working with distributed teams (design, dev, product) is a strong plus

  • strong and proven design thinking and story-telling skills; prior experience leading the creation of multi-release product visions

  • exceptional communication and partnering skills, including prior experience communicating to VP and C-level executives

  • proven understanding and experience of modern application technologies, including responsive web and hybrid (web in native mobile) app design

  • strong hands-on interaction and/or visual design skills; familiar with modern design tools (Sketch, Pixate/Framer/Principle, InVision, Zeplin, etc)


JPMorgan Chase is an equal opportunity and affirmative action employer Disability/Veteran.