Bank of America Business Control Manager in San Antonio, Texas

Job Description:

Line of Business Description:

The Business Control Manager will be focused on the MBOD Risk Management & Issue Management Process Enablement. The role will be a point of contact for FLUs related to delivery of tools, reporting and communication routines necessary to enable key MBOD risk management processes across Issue Management routines. Specific responsibilities include Quality Assurance, Issue Monitoring and Tracking, Anticipatory Risk/Thematic Issue Analysis and Reporting. Additionally, this role is also accountable for reporting solutions to support these processes and key business priorities. The role will integrate with the Front Line Units as a Subject Matter Expert to support the issue management processes and systems, while continuing to drive process improvements. This position requires experienced team leadership, risk and issue management competencies and ability to traverse complex structures and stakeholder groups. Must demonstrate issue and risk management experience and the ability to build partnerships across both operations and technology functions to influence and drive change across all levels of management. The role will also be expected to demonstrate strong analytical skills and provide effective solutions for process challenges while building and maintaining relationships. In addition, the individual must take an active role in identifying and implementing process, systems and reporting improvements to reduce administrative overhead and improve the effectiveness of risk management activities.


  • Work in coordination with Issues Management team as point of contact for all phases of the issue lifecycle, governance and reporting.

  • Partners with multiple business process owners, divisional leads across lines of business within MBOD and control partners (Ops Risk and Compliance).

  • Monitors system and financial performance

  • Identifies recommendations to leadership to maximize efficient identification, assessment and remediation of risk

  • Maintains and drives portfolio of projects with business process and stakeholder prioritization

  • Maintains strong communication with leadership team to support and improve the process


  • Risk Management experience designing, implementing and executing components of the bank’s risk control framework, including but not limited to: Quality Assurance, Issue Management, Risk Identification and Mitigation, Risk Control Self-Assessment

  • Successful track record in service delivery, transition and/or complex system development lifecycle strongly preferred

  • Must demonstrate successful track record and be a strong leader with a keen stakeholder focus

  • Ability to analyze data sets in Excel and synthesize the information into strategic decisions and tactical execution

  • Demonstrated ability to make timely and accurate decisions

  • Excellent organizational skills; ability to prioritize and handle multiple tasks, and balance risk and reward

  • Ability to adjust rapidly to changing demands and priorities

  • Knowledge of Bank of America/MBOD front line units or control functions

  • Proven ability to navigate and influence all levels in the organization

  • Excellent communication and written skills; clearly conveys concepts and information and ability to produce communications that are SLT ready

  • Lives the Bank of America Core Values: delivers for clients and shareholders, trusts in the team, embraces the power of our people, acts responsibly and promotes opportunity

Desired Skills:

  • Prior business process management knowledge in MBOD processes (Operations and/or Tech);

  • Prior knowledge and experience in Process Risk and Controls (PRC) or Issue Management

Posting Date : 09/07/2018

Location :


  • United States

Travel : Yes, 5% of the time

Full / Part-time : Full time

Hours Per Week : 40

Shift : 1st shift

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