Bank of America Operations Analyst in Saint Louis, Missouri

Job Description:

This is a key operational role within the Cash Management function of Transportation Services and has a direct impact on the success of ensuring cash is available for customers at Financial Centers (FC) and ATMs. The Phone Analyst position is responsible for:

  • Reviewing and reconciling cash forecasts for assigned FC and ATMs.

  • Working with the forecasting team to insure forecast integrity in meeting cash demands, making any necessary adjustments.

  • Monitoring FC and ATM cash levels, requesting emergency cash services as needed in order to avoid a cash out situation and customer impact.

  • Coaching FC Management teams to manage cash levels appropriately and consistently

  • Ensures ATM service schedule adherence by FC personnel and Armored Suppliers

  • Manages Armored Suppliers to meet contractual SLAs

  • Managing incoming call requests from FC and Armored Suppliers to support cash needs and inquiries.

Required skills:

  • Communication skills.

  • Good customer service.

Posting Date : 04/16/2018

Location :

Saint Louis, MO, BANK OF AMERICA PLAZA, 800 MARKET ST,

  • United States

Travel : No

Full / Part-time : Full time

Hours Per Week : 40

Shift : 1st shift

Assistance for Applicants with Disabilities

Bank of America is committed to ensuring that our online application process provides an equal employment opportunity to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to submit an application, please visit the Applicants with Disabilities page at http://careers.bankofamerica.com/us/applicants-with-disabilities .

Diversity & Inclusion

At Bank of America, our commitment to diversity and inclusion is helping us to create not only a great place to work, but also an environment where our employees, our customers and our communities around the world can reach their goals and connect with each other. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Frequently Asked Questions

Need to know how to apply online, view a list of your submitted job applications or reset your password? Visit our FAQ at http://careers.bankofamerica.com/us/faq section for answers to these questions and more.