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Bank of America Commercial Support Specialist- GCB - Buffalo, Rochester or Albany in Rochester, New York

Commercial Support Specialist- GCB - Buffalo, Rochester or Albany

Buffalo, New York;Rochester, New York; Albany, New York

Job Description:

Serves as primary resource for Navigator coverage and deal teams, client contact info, deal pipeline, industry/legal codes, and systems of record linkages timeliness, completeness and accuracy. Executes national and regional requests (ex.Client Survey Contact, Pipeline exceptions), self-identified audit issues, AML/KYC refresh, remediation projects (ex. Virtual vault, positive pay/liability letter) and supports annual client migration. Coordinates Client Management Process (CMP) activities including monthly team meetings, regular updates to the Client Action Plans, pre-call planning and PAM session preparation. Provides industry, prospecting, and client research packaging and production support to the client teams for use in the sales process and assist with sales presentation content. Has primary responsibility for Customer Due Diligence processes by ensuring timely and accurate compliance to policy and regulatory requirements related to Anti-Money Laundering, Money Services Businesses, other high risk indicators or industries, and related Know-Your-Client activities. Manages risk activities related to wires, check fraud, overdraft/ uncollected funds and serves as point of contact for overdraft monitoring and escalation wires.

The majority of these duties above align into 3 high-level categories: Data Integrity, Market/Sales Support, and Policy and Regulatory Compliance/Operational Risk.

Required Skills;

  • Must demonstrate a strong client focus

  • Possession of an awareness and understanding of the bank, and operational aspects of the products and services used by clients desired

  • Must demonstrate good interpersonal and overall communication skills

  • Must demonstrate the ability to manage time and varying work responsibilities

  • Must demonstrate strong collaboration and teaming skills

  • Strong analysis/technology skills (esp. Excel functions, PowerPoint, Word, SharePoint) able to perform intermediate functions in these systems.

Desired Skills;

  • knowledge of GCB banking systems - AFS, BOSS, GUS, GFO, Interact, KYC processing systems, Navigator, etc.


1st shift (United States of America)

Hours Per Week:


Learn more about this role

Full time


Manages People: No

Travel: No


Talent Acquisition Contact:

Referral Bonus:

Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity and affirmative action, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates.

To view the "EEO is the Law" poster, CLICK HERE at .

To view the "EEO is the Law" Supplement, CLICK HERE at .

Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy (“Policy”) establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment.

To view Bank of America’s Drug-free workplace and alcohol policy, CLICK HERE .