Bank of America Senior Customer Service Representative - ACH in Richmond, Virginia
Handles more complex escalated customer calls in order to resolve in the most satisfactory manner for all parties concerned. Call s are non-routine and require deviation from standard screens, scripts and procedures. May respond to faxes and emails. Requires extensive knowledge of the organization, products and/or services. Possesses high level of technical skills. May require advanced problem solving skills and involve cross selling or up selling other financial products. Typically requires 1 to 3 years of customer services experience.
Excellent verbal and written communication skills
Strong organizational and time management skills
Ability to multi task using various bank systems
Ability to problem solve
Ability to work independently in a team environment
Ability to learn rapidly and understand concepts quickly
Strong PC skills
Ability to work overtime as required
High volume inbound contact center
Experience is a plus
Wire/ACH and or banking experience desired
Posting Date : 05/17/2018
Richmond, VA, VILLA PARK OPS CENTER BLDG C, 8001 VILLA PARK DR,
- United States
Travel : No
Full / Part-time : Full time
Hours Per Week : 40
Shift : 2nd shift
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