Bank of America Senior Customer Service Representative - ACH in Richmond, Virginia

Job Description:

Handles more complex escalated customer calls in order to resolve in the most satisfactory manner for all parties concerned. Call s are non-routine and require deviation from standard screens, scripts and procedures. May respond to faxes and emails. Requires extensive knowledge of the organization, products and/or services. Possesses high level of technical skills. May require advanced problem solving skills and involve cross selling or up selling other financial products. Typically requires 1 to 3 years of customer services experience.

Required skills:

  • Excellent verbal and written communication skills

  • Strong organizational and time management skills

  • Ability to multi task using various bank systems

  • Ability to problem solve

  • Ability to work independently in a team environment

  • Ability to learn rapidly and understand concepts quickly

  • Strong PC skills

  • Ability to work overtime as required

  • High volume inbound contact center

Desired skills:

  • Experience is a plus

  • Wire/ACH and or banking experience desired

Posting Date : 05/17/2018

Location :

Richmond, VA, VILLA PARK OPS CENTER BLDG C, 8001 VILLA PARK DR,

  • United States

Travel : No

Full / Part-time : Full time

Hours Per Week : 40

Shift : 2nd shift

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