Bank of America Loan Servicing Admin I - Commercial Loans / Loan IQ in Richardson, Texas

Job Description:

Enterprise Job Description:

Less experienced than the Credit Services Representative III. Handles moderately complex customer problems and issues for assigned accounts. Requires a minimum amount of day-to-day supervision. Is able to handle detailed instructions under pressure and a relatively high volume of credits. Has a well-developed expertise/knowledge, but not yet considered to be the "expert" for the assigned area. Has a good working knowledge of the various credit-related products and a good understanding of loan/credit documentation. Takes initiative to work through issues. Is able to perform well in a cross-functional team environment. Typically requires at least 4 to 6 years of experience working with Commercial Loan and Commercial Loan Systems.

LOB Job Description:

Support a portfolio of direct and syndicated Commercial and Large Corporate loans booked to ACBS and Loan IQ, providing post closing credit servicing related functions (advance, payment, rollover, research, etc.). Must be a team player, interact well with internal business partners and external clients and syndicated lenders. Demonstrate outstanding verbal and written communication skills. Exhibits the ability to multi-task, strong attention to detail, proficiency with numbers and effective organizational skills. Responds well to coaching in a cross-functional team environment. Must have flexibility in work hours during peak times. Must be adaptable to changing environment and contribute to process improvement initiatives.


  • Experience with complex computer systems or programs, or experience with Commercial Loan Systems (AFS, ACBS, LIQ)

  • Customer Service/Facing experience

  • Strong technical and analytical skills

  • Finance, accounting or math background or applicable experience

  • Complex account reconciliation experience

  • Excellent communication skills, especially in dealing with escalations

  • Excellent organization skills

  • Ability to work independently

  • Must be able to multi-task

  • Proficient in Microsoft Office (Word, Excel, PowerPoint)

Desired Skills:

  • Complex legal contract review and analysis

  • Commercial Loan experience

Posting Date : 07/13/2018

Location :


  • United States

Travel : No

Full / Part-time : Full time

Hours Per Week : 40

Shift : 1st shift

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