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Booz Allen Hamilton Customer Service Assistant in Quantico, Virginia

Customer Service Assistant

Quantico , VA , US

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Job Description

Location: Quantico, VA, US

Job Number: R0080382

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Customer Service Assistant

Key Role:

Understand human behavior and cultivate strategies that enable humans to take action. Design and execute high impact approaches that cross-organizational cultures, structures, policies, and processes to achieve game-changing digital transformation. Work side-by-side with technologists and data scientists to deliver solutions with scale and agility and lead our clients into the future of work.

Basic Qualifications:

  • Experience with customer support in a technical environment

  • Knowledge of CRM systems and practices

  • Ability to meet call quotas, including the number of calls, handled with above-average reviews, the number of calls handles with correct and useful responses, etc.

  • Active Top Secret clearance

  • HS diploma or GED

Additional Qualifications:

  • Possession of excellent communication skills

  • Possession of excellent phone contact handling and active listening skills

  • BA or BS degree preferred

Clearance:

Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information; Top Secret clearance is required.

We’re an EOE that empowers our people—no matter their race, color, religion, sex, gender identity, sexual orientation, national origin, disability, veteran status, or other protected characteristic—to fearlessly drive change.

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