JPMorgan Chase VP - Digital Product Manager - Plano, Texas in Plano, Texas


Commercial Banking (CB) provides a full range of services including lending, treasury services, investment banking, commercial card and asset management products to meet its clients’ domestic and international financial needs. CB’s 1,500 bankers serve approximately 19,000 clients nationally, including corporations, municipalities, financial institutions and not-for-profit entities, with annual revenue generally ranging from $20 million to $2 billion, and nearly 37,000 real estate clients, owners and investors. CB is the third largest commercial bank in the U.S., with almost $170 billion in loans and almost $180 billion in deposits. In 2015, CB generated revenue and earnings of $6.9 billion and $2.2 billion, respectively.

Chase is the neighborhood bank for thousands of communities across the country. Chase serves approximately one out of every six Americans through more than 5,600 bank branches; 19,000 ATMs; mortgage offices; online and mobile banking; as well as relationships with auto dealerships, schools and universities. is the most visited banking portal in United States, and Chase Mobile users are growing at a rate of nearly 350,000 per month. With such a broad range of consumer businesses, the mission at Chase is quite simple: to be industry leader in customer experience. Chase has more than 160,000 employees across the world to help achieve this goal.

Chase is undertaking an aggressive digital transformation agenda, which builds on the success of the current mobile and online service offerings. Chase is investing in innovative ways to deepen customer engagement and profitability through the use of digital channels. The ambitions is to position Chase as the undisputed leader in digital financial services and payments to enable Chase to deliver the highly personalized, real time experiences that customers increasingly expect.

Position Overview andResponsibilities

  • A Product Manager will be responsible for managing a numberof digital services within the online and mobile platforms for Business Bankingcustomers.Digital servicesincludes:Payments, ACHCollections, Basic Payroll, and merchant services.

  • This position is a blend of supporting ongoing projects,understanding the product design, define strategy, driving development andcreating an integrated experience for customers and bank.

  • Deliveringinnovative product designs and features to improve client loyalty andprofitability.

  • Tracking andanalyzing client, market and competitive solutions, including potential threatsand opportunities

  • Creatingstrategy documents and product plans.

  • Building businesscases and analyzing ROI.

  • Assist and guidebusiness partners in developing business requirements.

  • Work closely withthe business and translate business needs into functional specifications.

  • Work closely withthe technical teams and participate into design discussions.

  • Conduct researchto determine if a business need solution exists within or outside the businessunit.

  • Representing and leading the needs of Business Banking customers andbanking team within digital system development and projects along with anyproduct and policy changes.

  • Building relationships and partnering with internal and external groups.

  • Candidates should have excellent written andoral communication skills, strong interpersonal skills, and outstandinganalytical and research skills, as well as a passion for emerging digitaltechnologies. In addition to being a seasoned, well trained professional, thesuccessful candidate will be a strategic thinker with the ability to inspireconfidence from, and to collaborate closely with technology leaders andinternal stakeholders.

  • Strategicproduct development and developing integrated experience for business specificservices like Merchant Payments, Fraud Protection, ACH Payments, ACHCollections, and Basic Payroll within the Digital platform.


  • Over all 7+ years of experience working asProduct owner, Project Management, Business analyst and asTechnical Owner / lead.

  • 3+ years of product management experience ordiverse project management experience

  • 1-2 years of retail/businessbanking/commercial banking/ merchant services experience

  • 1-2+ years of experience with Digital andMobile products and services

  • 1+ years of experience with paymentproducts:Merchant Processing, Payments,ACH

  • 2+ years of experience as a business analystwithin a technology organization.

  • 2+ years of experience as a BA techniquessuch as process models, data flow diagrams, or other diagramming tools andmodels

  • Ability to understand the needs of BusinessBanking customers and the banking teams that support these customers.

  • Experience using agile methodology andwriting user stories.

  • Strong analytical skills and writing skills,to include solid experience in writing functional and technical specifications

  • Ability to build and design an integratedcustomer experience across products.

  • Ability to think strategically and developroadmap for products and services.

  • Ability to build and work together withcross-functional teams, sell ideas, and deliver results against deadlines.

  • Ability to solve complex problems and developsolutions and communicate to the organization in a actionable manner

  • Ability to develop business cases withoperational and financial metrics to justify projects

  • Ability to analyze product operational,marketing, and financial data and develop programs that enhance profitability.

  • Ability to clearly communicate at all levelsof the organization, including executive management

  • Demonstrated ability to develop and motivateothers

  • Self-motivated with ability to manage andlead products and project

JPMorgan Chase is an equal opportunity and affirmative action employer Disability/Veteran.