JPMorgan Chase Vice President - Strategy and Process Improvement (S&PI) in Plano, Texas


Strategy & Process Improvement (S&PI) is a dedicated internal consulting group with a mandate to lead critical strategic transformation efforts focused on the Firm’s most urgent needs. Key objectives include helping front-office businesses (e.g., Banking teams) as well as internal functions (e.g., Operations, Finance, and Risk) make decisions that result in more efficient processes, greater client impact, and an improved bottom line. The group is approximately 100 consultants divided into central (Core S&PI), functionally-aligned (Global Technology S&PI), and business-aligned (Asset Management S&PI, Wealth Management S&PI, and Commercial Banking S&PI) teams. This role sits in Core S&PI. Typical S&PI engagements (not exhaustive) include:

  • Operations Strategy

  • Strategic Planning

  • Operating Models

  • Organization Design & Governance

  • Business/Function Transformation

  • Capability Build-out

S&PI follows a hypothesis-driven, fact-based approach to problem solving. The ability to solve critical business problems along with the diversity and backgrounds of individuals distinguish S&PI from other areas of the Firm. Typical project teams are comprised of 2 to 6 members, most of whom are former management consultants from top consulting firms (McKinsey, BCG, Strategy&, etc.). Projects are usually 4 to 16 weeks long, depending on complexity and scope.


Thought Leadership

  • “Own” day-to-day project management and delivery of entire engagement and impactful recommendations and provide coaching to client teams as they implement recommendations

  • Scope problems, identify major issues and actionable opportunities, design solutions, and quantify potential bottom-line financial impact

  • Work with team to develop workplans to test / evaluate strategies and insights which could span process improvement, organizational change, and functional strategy efforts

Client Leadership

  • Advise and influence senior leaders and business executives on key business decisions and major change initiatives

  • Develop deep trust-based advisor relationships with key client stakeholders and ensure client is satisfied throughout engagement

  • Lead interview campaigns, working sessions, and senior client presentations; maintain composure and presence in difficult client meets

Team Leadership

  • Lead one or more client projects, including managing multiple associates / analysts across several workstreams

  • Collaborate with your team to build hypothesis sets, analyses, and roadmaps for solutions

  • Develop junior team members both formally and informally, including serving as a mentor

  • Identify potential roadblocks / obstacles and escalate issues as needed

  • MBA or an advanced degree from a top-tier program

  • 3-5 years consulting experience with a top-tier management consulting firm or an internal consulting/corporate strategy team, including 1-3 years managerial experience motivating and leading teams

  • Strong client management and executive-level communication skills

  • Ability to structure and scope complex problems and apply a range of analytical tools to develop solutions

  • Financial services background is preferred, but not mandatory CSSPI

JPMorgan Chase is an equal opportunity and affirmative action employer Disability/Veteran.