Bank of America Production Services Lead-Unix in Plano, Texas

Job Description:

Production Services is responsible for running the day to day operations of the technology platform. Work activities specific to Production Services roles include Problem/Incident Management, Release/Deployment, Operational Readiness, Capacity/Availability Management, Application Monitoring, Service Analytics and Reporting, Production Governance, Triage, Associate Support, Change/Configuration Management, etc. The Production Services Lead identifies possible production failure scenarios, creates incident tickets, enhancements and/or problem tickets in ticket tracking system, and communicates effectively with development and internal business operations teams. Identifies vulnerabilities and opportunities for improvement, as well as maintain metrics to help develop analysis that will drive improvement in all areas of Production Services. Creates and enhances administrative, operational and technical policies and procedures, adopting best practice guidelines, standards and procedures. Takes ownership of escalations and perform trouble shooting, analysis, research and resolution using advanced query and programming skills. Performs analytical, technical, and administrative work in planning, installing, designing and supporting new and existing equipment and software under moderate supervision. Resolves complex issues. Consults with end users to determine optimal configuration of equipment and applications. Works on problems of minimal-moderate scope where analysis of situation or data requires a review of identifiable factors. Exercises judgment within defined procedures and practices to determine appropriate action. Should have increased awareness and exposure to basic technical principles, concepts and techniques. May provide coaching and mentoring for other employees but does not directly manage others. Initiates and provides leadership, strategic/tactical direction and planning input on all information technology and client/business area issues and in the development of an technology environment which meets current and anticipated business requirements and objectives. Participates with management in the development of technology products, service standards and development efforts that impact the client/business area. Serves as an escalation point between the client/business area and internal management for the resolution of moderately complex unresolved problems, complaints and service requests. Provides the client areas with technology products and service alternatives that improve the production services environment. Employees in this job code manage a function but do not manage people.

Candidates requiring visa sponsorship will not be considered for this position

ETL / BI Center of Excellence organization is responsible for developing and supporting data integration applications spanning across multiple lines of businesses within the bank. The team designs, builds, deploys and supports ETL (Informatica & Datastage) applications/platforms and BI (Cognos, Business Objects, Microstrategy, Pendo, SAS etc.) applications/platforms.

Currently looking for an Infrastructure architect, who is a self starting individual, motivated and eager to learn and grow as part of the BI team.

The candidate's responsibilities would include:

  • Design, implement, administer and support Linux systems served by Big-Data storage solutions in a shared analytics environment.

-Provide direct technical support for the planning, coordination, and implementation of releases, upgrades, or changes to Linux servers and storage systems and the range of products and productivity tools that support the testing and production of those storage systems.

-Ensures stable performance for the server and storage environment through performance monitoring and tuning.

-Perform capacity planning, workload modeling, and prediction. Ensures systems maintenance of servers and storage systems.

-Follow life-cycle oriented processes and procedures.

-Troubleshoot, maintain, upgrade, and provide solutions to complex hardware/software problems

-Assist in the management of projects using our project management methodology

-Implement ACL’s on a large scale for SAS platform.

-Regularly interface with technical and business staff of customers, including the project sponsor and stakeholders of projects in more complex engagements

-Serve as technical point of contact on customer engagements

REQUIRED SKILLS"

ETL / BI Center of Excellence organization is responsible for developing and supporting data integration applications spanning across multiple lines of businesses within the bank. The team designs, builds, deploys and supports ETL (Informatica & Datastage) applications/platforms and BI (Cognos, Business Objects, Microstrategy, Pendo, SAS etc.) applications/platforms.

Currently looking for an Infrastructure architect, who is a self starting individual, motivated and eager to learn and grow as part of the BI team.

The candidate's responsibilities would include:

  • Design, implement, administer and support Linux systems served by Big-Data storage solutions in a shared analytics environment.

-Provide direct technical support for the planning, coordination, and implementation of releases, upgrades, or changes to Linux servers and storage systems and the range of products and productivity tools that support the testing and production of those storage systems.

-Ensures stable performance for the server and storage environment through performance monitoring and tuning.

-Perform capacity planning, workload modeling, and prediction. Ensures systems maintenance of servers and storage systems.

-Follow life-cycle oriented processes and procedures.

-Troubleshoot, maintain, upgrade, and provide solutions to complex hardware/software problems

-Assist in the management of projects using our project management methodology

-Implement ACL’s on a large scale for SAS platform.

-Regularly interface with technical and business staff of customers, including the project sponsor and stakeholders of projects in more complex engagements

-Serve as technical point of contact on customer engagements

Desired Skills:

Ability to work in a complex matrix environment

  • Self-motivated and a strong team player

  • Desire to lead and take ownership of the projects.

  • Ability to quickly grasp the business needs and be able to adapt to the changes

Technical Skill Set:

• Storage technologies including Netapp, SAN and NAS, performance monitoring and tuning

  • Unix, shell scripting, advanced OS troubleshooting, OS patching

  • EMC disk subsystems knowledge and Distributed File Systems

  • Networking, distributed computing concepts, routing and client server applications

Shift rotation hours – 8am to 10pm EST; Weekend work – Yes; Holiday coverage – Yes (On rotation basis)

Posting Date : 04/12/2018

Location :

Plano, TX, BUILDING C, 7105 CORPORATE DR,

  • United States

Travel : No

Full / Part-time : Full time

Hours Per Week : 40

Shift : 1st shift

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