JPMorgan Chase CB Regulatory Operations – Control Management Manager in Plano, Texas

CB Regulatory Operations – Control Manager Vice President

JPMorgan Chase & Co. is a leading global financial services firm with assets of $2.5 trillion and operations worldwide. The firm is a leader in the investment banking, financial services for consumers and small business, commercial banking, financial transaction processing, and asset management. Information about JPMorgan Chase & Co. is available at at .

The Commercial Banking (CB) Control Manager Vice President will be responsible for providing leadership support for the end-to-end execution of the Risk & Control Self-Assessment, including control breaks and resolutions, to reduce financial loss, regulatory exposure and reputational risk in Client Service. The role will be part of the CB Regulatory Operations Business Operations Executive (BOE) team reporting directly to the Control Manager Executive Director. The role will be working closely with management across the BOE team and will engage with control colleagues across the firm, business, operations management, legal, compliance, risk, audit, regulators and technology control functions.

Control Management (CM) maintains a strong and consistent control environment across the firm. With Control Managers appointed for each Line of Business, Function and Region, there is a comprehensive coverage and joint accountability model with the business executive that promotes early operational risk identification and assessment, effective design and evaluation of controls and sustainable solutions to mitigate operational risk.

Control Management focuses on four areas:

1) Control design and expertise

2) Risks and controls identification/assessment

3) Control breaks and resolution

4) Control governance & reporting

Role Responsibilities:

  • Review and analyze program related data (e.g. KRI/KPI) to support business-related programs and strategies.

  • Manage control-related activities, including risk and control self-assessments, risk event data occurrences, and new business initiatives

  • Partner across Regulatory Operations Control Management to evaluate current controls, QC and QA testing, RCSA testing identifying opportunities for standardization, synchronization, and synergies with the goal of delivering a comprehensive and effective control management program.

  • Work closely with Control Management Operational leads to develop a joint and common methodology to support the transformation from RCSA to CORE.

  • Provide control related due diligence to business units to foster a proactive risk and control culture that leverages proven evaluation strategies and sound change management protocols

  • Partner effectively with colleagues across the firm, business, operations management, legal, compliance, risk, audit, regulators and technology control functions to drive consistent and rigorous operational risk practices and Control programs including: control committees, risk mitigation, key risk indicators, control design and effectiveness evaluation/testing

  • Help establish control governance and reporting to identify meaningful metrics to inform on health of operational risk and control environment; escalate control breaks based on key reporting indicators; and manage control committees and forums.

  • Leverage technology and process improvements to mitigate reliance on manual processes


  • Business knowledge - ability to understand the Commercial Banking business / knowledge of regulation surrounding business; demonstrated experience working in a highly complex business and controls environment preferred

  • Team Player – strong influencing skills and ability to develop strong partnerships across businesses

  • Communication/presentation - excellent written and verbal communication skills with an ability to influence business leaders in a meaningful and actionable manner

  • Networking – exceptional interpersonal skills; exceptional collaboration and relationship building skills

  • Work autonomously to affect change - flexible, adaptable to shifting priorities; manages competing priorities to achieve the most effective result and able to work in a fast-paced, results driven environment

  • Process analysis / design acumen – ability to understand a process and associated risk to inform control design

  • Problem solving / Analytical skills - solid critical thinking, attention to detail and analytical skills; ablity to synthesize large amounts of data and formulate appropriate conclusions

  • Understanding root cause / identifying control breaks

  • Developing timely and sustainable solutions

  • Analyze metrics for emerging risk

  • Implementation skills

  • Writing Action Plans, Procedures

  • Change Management

  • Ability to make subjective and informed decisions based upon output, influence stakeholders and justify decision making


  • Bachelor’s degree or equivalent experience required

  • 7+ years of financial services experience in controls, audit, quality assurance, risk management, or compliance preferred

  • Proficient knowledge of control and risk management concepts with the ability to design, create and evaluate Risk & Control Self-Assessment in conjunction with business partners.

  • Management experience preferred.

  • Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Visio) with the ability to develop compelling and meaningful executive presentations that will drive opportunities / recommendation for improvement

JPMorgan Chase is an equal opportunity and affirmative action employer Disability/Veteran.