JPMorgan Chase Business and Commercial Banking (BCB) Channel Management Product Manager in Plano, Texas
At JPMorgan Chase, the Business Banking, Chase Merchant Services and Commercial Banking lines of businesses are top providers of banking services to wholesale clients encompassing millions of small businesses as well as large, complex businesses with domestic and international needs. Business Banking, Chase Merchant Services and Commercial Banking share a common goal to provide an industry leading digital experience and capabilities for clients. We are undertaking an aggressive digital transformation agenda, which builds on the success of the current mobile and online service offerings; investing in innovative ways to deepen customer engagement and profitability through the use of digital channels.
This role will work across Business and Commercial Banking Digital Product Management and the BCB Segment teams to synthesize multiple priorities and deliver a customer-driven channel experience of feature/functions as well as usability enhancements. The team will integrate with the Consumer on-line (Chase Personal Online) and mobile (Chase Mobile) channels to leverage investments and ensure alignment. The team will collaborate seamlessly with Chase Digital Technology and Design leaders to manage an efficient agile delivery process that keeps customer needs at its core.
The role reports to the to the BCB Channel Management Director and can be based in New York, NY, Columbus, OH or Plano, TX
Define a customer-driven Channel strategy for Business and Commercial Banking Web site (CBX) and Mobile (CBM) touchpoints that integrates with other JP Morgan Chase digital channels
Develop an experience appropriate for different products including Business Banking Card (Ink) and Commercial Card
Deliver a roadmap of channel improvements that drive customer satisfaction and profitability for the CBX and CBM.
Leverage customer experience, data and metrics to support decision making for product and channel strategy
Set and manage customer targets, track performance and constantly identify opportunities to evolve the user experience
Be a student of external innovation and continuously seek customer insight that creates a competitively differentiating cross-channel experience.
Serve as a digital thought leader/subject matter expert for both channel capabilities and technical feasibility. Develop a point of view around technologies, tools, competitors, potential partners.
Engage with key Product, Design, Technology teams and partner functions to prioritize the channel backlog against customer needs and capacity.
Develop and maintain appropriate controls and governance. Identify, manage and mitigate current and emerging risks.
Passion for creating digital experiences customers love
5+ years product management experience with a record of personal technical achievement
Ability to thrive in complex, sometimes ambiguous organizations
Critical thinker and consultative problem solver with a strong bias towards action. Healthy balance of intellectual curiosity, common sense, and execution rigor.
Ability to operate in a collaborative way, within a multi disciplined team. Ability to influence & collaborate with stakeholders with diverse points of view and build coalition
Experience in Digital channels and product development. Proven track record of successfully moving complex bodies of work from concept to launch.
Experience with Small Business and/or Middle Market Financial Services customer experiences
Experience working in an agile/lean software development environment.
Demonstrated ability to drive change through influence and collaboration across a matrix organization in a highly dynamic environment.
Excellent written and verbal communication skills and presentation skills. Ability to communicate complex business and technical concepts to a broad range of technical and non-technical staff.
Excellent organization and project management skills with the ability to multitask and prioritize high volume, high priority initiatives in a dynamic, rapidly changing environment
JPMorgan Chase is an equal opportunity and affirmative action employer Disability/Veteran.