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Humana Service-Now Administrator / Developer in Phoenix, Arizona


Consumers have come to expect personalized and seamless experiences in nearly all aspects of their daily life – how they stay connected, shop, book travel and manage their finances. Technology innovation has enabled these experiences. Consumers should expect, and will demand, the same personalized experience for managing their health.Despite progress over the years by Humana and others, health care costs continue to rise while outcomes and member experiences have shown limited improvement or declined. To meet new competitive challenges, better respond to consumer needs, reduce systemic friction points and to inspire a brighter future for healthcare in America, Humana is creating a new business focused on the whole health and wellness needs of seniors. Associates in this business [the Edge] will reimagine and co-create a customer focused experience designed to establish a trusting relationship with seniors to help them achieve their best health. Humana Edge will operate independently, with distinct leadership and governance. With a ‘startup-like’ mentality and the enthusiastic support and backing of Humana and its board, the initial leadership team will play a critical role in building the new business and changing the healthcare industry from managing transactions to supporting a member’s whole health.


We believe that a high-quality team and high-quality code are critical pieces of our mission. The infrastructure behind it all is no different. Working closely with our Service Delivery and Service Management organization, you will be responsible for implementing best practices based IT Service Management processes in ServiceNow for Humana Edge. The day to day responsibilities will include:

  • Implement and enhance ServiceNow platform and modules per business requirements, with the initial focus on Incident, Problem, Change, CMDB, Service Request and Knowledge Management.

  • Complete development, configuration and workflow administration to support the initial ITSM processes in the platform.

  • Provide day to day operational support including end user support, executing planned maintenance, implementation and testing of new modules and release upgrades.

  • Integrations with external vendors/partners.

  • Partner with the Service Delivery and Service Management teams to provide regular KPIs and identify opportunities for improvement.

Required Qualifications

  • Bachelor's degree or 3 years working experience as ServiceNow Administrator and 5 years overall work experience in IT.

  • Experience with implementing the following ServiceNow modules: Incident Management, Problem Management, Change Management, Service Request and Knowledge Management

  • Good understanding of ITIL v3 concepts.

  • Strong analytical, problem solving, organizational and planning skills.

  • Strong personal skills to build and maintain collaborative relationships between end users, business stakeholders and IT service owners.

  • End user support including troubleshooting, root cause analysis and permanent resolution of system issues.

Scheduled Weekly Hours


About Us

Mission: At Humana, our cultural foundation is aligned to helping members achieve their best health by delivering personalized, simplified, whole-person healthcare experiences. Recognizing healthcare needs continue to evolve for each person, for each family and for each community, Humana continuously creates innovative solutions and resources that help people live their healthiest lives on their terms –when and where they need it. Our employees are at the heart of making this happen and that’s why we are dedicated to building an organization of dynamic talent whose experience and passion center on putting the customer first.

Equal Opportunity Employer

It is our policy to recruit, hire, train, and promote people without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity or expression, disability, or veteran status, except where age, sex, or physical status is a bona fide occupational qualification. View the EEO is the Law poster.

If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact for assistance.

Humana Safety and Security

Humana will never ask, nor require a candidate provide money for work equipment and network access during the application process. If you become aware of any instances where you as a candidate are asked to provide information and do not believe it is a legitimate request from Humana or affiliate, please contact to validate the request.