JPMorgan Chase Mail Clerk Lead in Phoenix, Arizona

JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with operations worldwide. The firm is a leader in investment banking, financial services for consumers and small business, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world's most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Information about JPMorgan Chase & Co. is available at http://www.jpmorganchase.com/ .

Receipt & Distribution Specialist

As a Mail Services Receipt & Distribution Specialist II, you will be responsible for processing all mail functions including but not limited to:

  • Operation of functional equipment, including metering, x-ray, inserting (where applicable) and other equipment.

  • Stage work for courier pickup including required manifest(s) and documentation.

  • Receive, sort, open, scan, weigh, deliver/distribute, and pick up incoming and outgoing work.

  • Identify receipt of tampered work and escalate as appropriate.

  • Basic record keeping and tracking of data as required by management.

  • May be required to alternate between other locations within job location state to provide coverage as needed as well as variation of work hours to conform to needed coverage.

  • Handling of specialized items.

  • Resolving discrepancies and performing escalations.

  • Ability to follow directions, show initiative, work and perform duties under minimal supervision, and follow through on tasks.

  • Good customer service skills, attentiveness, able to interact positively and pleasant.

  • Willingly offer assistance and openly share knowledge with others.

  • Able to work productively in a fast-paced team environment.

  • Able to resolve problems.

  • Detail and deadline oriented with strong emphasis on safeguarding all personal and confidential information.

  • Advanced understanding of Micro Soft Office products; including Outlook (email system).

  • Must be comfortable with use of basic business technology.

  • Good oral and written communication skills.

  • Proactive to seek and willing to participate in cross training opportunities and utilize downtime to learn new skills.

  • Able to lift and push items of significant weight.

  • Able to stand and walk for long periods of time.

  • High school diploma or equivalent required.

  • Prior experience in a GBDS mail production environment required.Knowledge required:

  • Knowledge of GBDS Mail Operations.

  • Knowledge of internal lines of business and client relationships.

  • Advanced understanding of related internal processing systems.

JPMorgan Chase is an equal opportunity and affirmative action employer Disability/Veteran.