EY Office Services Representative: Mailroom and Facilities (Philadelphia) in Philadelphia, Pennsylvania

Office Services Representative: Mailroom and Facilities (Philadelphia)

Core Business Services

Requisition # PHI002MS

Post Date 3 days ago

Join our Core Business Services (CBS) team and you will help support the important business enablement functions that keep our organization running strong. As a CBS professional, you will work across teams to provide the knowledge, resources and tools that help EY deliver exceptional quality service to our clients, win in the marketplace and support EY’s growth and profitability. Major teams within CBS include Finance, Information Technology, Human Resources, Enterprise Support Services, Brand Marketing and Communications, Business Development, Knowledge and Risk Management.

Join our Enterprise Support Services (ESS) team and you will provide comprehensive, quality administrative and support services for all of our EY member firms. Our ESS professionals span a wide range of vital roles, from administrative support to facilities management, creative design, tax return processing, file management and emergency preparedness.

With so many offerings, you have the opportunity to develop your career through a broad scope of engagements, mentoring and formal learning. That’s how we develop outstanding leaders who team to deliver on our promises to all of our stakeholders, and in so doing, play a critical role in building a better working world for our people, for our clients and for our communities. Sound interesting? Well this is just the beginning. Because whenever you join, however long you stay, the exceptional EY experience lasts a lifetime.

Job Summary:

As Distribution Services Representative, you'll be responsible for the daily sorting and distribution of all mail services functions and operations within an EY office, including auxiliary mail functions. You'll process internal and external mail distribution, special packages and deliveries to provide a consistent, quality level of service.

In this role you'll receive direct supervision, and may coordinate the activities of other staff members

Key Responsibilities:

  • Able to utilize guidelines for the most cost-effective method of mailing/delivering documents with proper postage.

  • Receive, log and sorts mail/packages appropriately, with special attention to time-sensitive mail/materials. Deliver and pick up mail for on-site personnel, and arrange delivery to off-site personnel

  • Process overnight/express deliveries, by preparing shipping labels and tracking documents

  • Provide guidance to protect EY assets and image by maintaining a safe, functional and productive work environment while following firm protocol

  • May take mail to U.S. Post Office as necessary

  • Proactively meet with client contacts, to set realistic expectations of responsiblity

  • Operate within established procedures and standards

  • Recommend ways to improve processes and manage budget expenses

To qualify, candidates must have:

  • Exceptional customer service skills

  • Outstanding interpersonal and communication skills, and the ability to effectively interface with personnel at all levels

  • Dependability, excellent organizational skills, business maturity, enthusiasm and a positive attitude

  • Highly motivated work ethic, with the ability to recognize when a job needs to be done and the capability to do it completely, assuming responsibility for total quality

  • Ability to handle administrative duties and day-to-day issues independently, assuming responsibility without direct supervision

  • A minimum of 1-3 years related experience

  • High School diploma, or equivalent experience

Ernst & Young LLP, an equal employment opportunity employer (Females/Minorities/Protected Veterans/Disabled), values the diversity of our workforce and the knowledge of our people.