John Deere Supervisor, Customer Support Processing in Oakville, Ontario

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Title: 50805766 - Supervisor, Customer Support Processing - 50691

Primary Location: Canada (CA) - Ontario (CA-ON) - Oakville

Organizational Group: JOHN DEERE FINANCIAL

Candidates applying for this position must have the proper work authorization to work in Canada in order to be considered for this position. Canada visa sponsorship is not available for this role.

Major Purpose

The supervisor is responsible for the daily operations of the customer support processing team. This team is responsible for processing of assignments and assumptions, legal name changes and restructure requests. The supervisor will manage workflow and staffing, ensure customer data is consistent and compliant with internal policies and procedures and between John Deere Financial internal systems. This position will also participate on projects and process improvement initiatives.

Major Duties

  • Provides work direction to employees of the customer support processing team to ensure efficient department operation Provides guidance and support to staff to ensure accountability to defined performance expectations

  • Handles the administration of all aspects of the assignment and restructure documentation process including, gathering banking and insurance information to ensure the assignment and restructure agreements appropriately reflect the transactions

  • Manages department productivity by monitoring and analyzing key metrics

  • Coordinates training for development of employees on functional responsibilities, new systems or business programs

  • Responds to and resolves more complex assignment and restructure issues

  • Responsible for correction of errors related to customer Infolease accounts to ensure that they appropriately reflect the original agreements

  • Participates in the development of policy, procedural and process changes

  • Liaise with stakeholders in the organization to implement process improvements and discuss areas of alignment and opportunity

Qualifications

Required:

  • Strong knowledge of customer data systems (InfoLease, Service Desktop, Ceres and MARS or similar applications)

  • Strong knowledge of T-Values

  • Excellent attention to detail and analytical skills

  • Proficiency using Microsoft Office including Excel and Word plus intranet and internet

  • Ability to handle multiple projects and/or tasks and implement process improvements with support

  • Strong interpersonal, negotiation and conflict resolution skills

  • Experience working in customer-oriented environment

  • Experience in financial services

Asset:

  • Knowledge of assignment and restructure processes

  • Bilingual communication skills (French/English)

  • Knowledge of products and services offered by John Deere Financial

  • Previous supervisory or leadership experience

  • Degree in a Business/Management/Accounting/Finance discipline or equivalent experience

In accordance with the John Deere Accommodation Policy, reasonable accommodation of any of these qualifications may be considered.

The information contained herein is not intended to be an exhaustive list of all responsibilities, duties and qualifications required of individuals performing the job. The qualifications detailed in this job description are not considered the minimum requirements necessary to perform the job, but rather as guidelines.

An equal opportunity employer, John Deere requires a diversity of people, perspectives and ideas to address the complex challenges of its global business.