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Bank of America Lead Operations Representative in Newark, Delaware

Job Description:

Individual contributor role that demonstrates leadership qualities. Processes transactions in one or more of the company's internal operations to support domestic and international consumer, commercial and wholesale bank businesses or services functions. Responsibilities may include: basic level reporting, customer service support, reviewing and processing transactions for item processing, sorting using electronic or mechanical equipment, reconciling, statement rendering, MICR/image, float, lock box, remittance, ATM deposit, and performing other support operations functions as required. Maintains internal operational and financial controls and ensures they meet bank standards. Ensures quality service and effective and efficient operations support for the assigned area's internal business partners and/or external customers/clients. Performs all the functions required at the Sr. Ops Rep level and typically acts as a workflow coordinator and/or a subject matter expert. Able to prioritize and distribute daily work to meet deadlines and goals. Demonstrates a good working knowledge of the processes and procedures and the ability to identify and implement process improvement opportunities. May provide guidance and direction to less experienced team members.

Frontline position in Legal Order Processing for the Operations Support & Intake team. Responsible for complex filing, distributing/indexing incoming faxes in the workflow tool, handling incoming mail, and other support functions for the department under stringent SLAs in a high paced high volume environment.

Required skills:

  • Good written/verbal communication skills with strong PC skills.

  • Must be detail oriented and able to handle multiple tasks concurrently in a short timeframe while maintaining excellent quality standards.

  • Previous retail banking, operational or analytical experience.

  • Strong organizational skills.

  • Must be able to lift 40 pounds.

  • Must be able to work in a fast paced, high volume and high stress environment

Desired skills:

  • Proficient in MS Office, Word, Excel, and Outlook Express.

  • Experience with legal documents.

Posting Date : 04/14/2019

Location :

Newark, DE, Christiana IV, 800 Samoset Dr,

  • United States

Travel : No

Full / Part-time : Full time

Hours Per Week : 40

Shift : 2nd shift

Weekly Schedule : "M-F 12:00pm-9:00pm

Assistance for Applicants with Disabilities

Bank of America is committed to ensuring that our online application process provides an equal employment opportunity to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to submit an application, please visit the Applicants with Disabilities page at http://careers.bankofamerica.com/us/applicants-with-disabilities .

Diversity & Inclusion

At Bank of America, our commitment to diversity and inclusion is helping us to create not only a great place to work, but also an environment where our employees, our customers and our communities around the world can reach their goals and connect with each other. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Frequently Asked Questions

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