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JPMorgan Chase Executive, Director, Leadership Edge – Senior Leadership Development Designer in Newark, Delaware

J.P. Morgan is a leader in financial services, offering innovative and intelligent solutions to clients in more than 100 countries with one of the most comprehensive global product platforms available. We have been helping our clients to do business and manage their wealth for more than 200 years and we keep their interests foremost in our minds at all times. This combination of product strength, intellectual capital and character sets us apart as an industry leader. J.P. Morgan is part of JPMorgan Chase & Co. (NYSE: JPM), a global financial services firm with assets of $2.0 trillion.

Launched in 2015, LEADERSHIP EDGE is JPMorgan Chase’s firm-wide suite of management training programs designed to help develop outstanding leaders at all levels of management across each line of business, function and region. These in-person and online programs are rooted in the firm’s business principles and leadership attributes. Through nomination and targeted open enrollment, Leadership Edge delivers the right training at the right time to managers and leaders at various career milestones. Beyond the classroom, Leadership Edge also organizes global and local leadership events to connect leaders across the firm, offers learning resources to boost on-the-job learning, and partners with Talent/Learning & Development colleagues on senior team development and targeted Organization Development initiatives.

The Role

Reporting to the Head of Design, the person in this role will design, develop, and maintain blended learning curricula for the Firm-wide Leadership Edge Manager and Leaders programs. To be successful this individual will bring their deep subject matter and design expertise and will closely partner with the Leadership Edge Instructional Designers, the Relationship Managers, other subject matters experts and vendors. The primary responsibility will be to lead the design and development of managerial and leadership content that is creative and learner-centered, that can be delivered globally using face-to-face, virtual classroom, social group learning and self-directed online modalities.

Responsibilities

  • Drive the move towards a new learning paradigm focused on social and informal learning, embedding of the 70/20/10 model and use of new technology (gamification, mobile learning, nuggets and nudging, guided learning etc.)

  • Develop new concepts and ways to design, develop, update and implement instructor led, online and written development solutions for all levels of leaders across the global organization

  • Use industry knowledge and external partnerships to ensure connection to current relevant trends.

  • Using sound instructional design knowledge/experience and adult learning methodologies to create storyboards, script, course content, learner guides and learner directions.

  • Ensure the instructional integrity of training projects through systematic design and clear writing of narratives, on-screen text and/or selection of third party content/resources.

  • Partner with Learning Operations team to ensure the systems, platforms and processes (including evaluations, metrics, delivery of virtual sessions, etc.) are aligned with the design strategy.

  • Partner with the relationship managers to create and implement a process to assess and scope leadership development needs for various levels of leaders across the firm.

  • Partner with Technology lead to create blended learning solutions for leadership development and to ensure that new learning technologies are being utilized as appropriate

  • Develop and implement metrics to assess the effectiveness and business impact of instructional design programs and materials developed.

  • Help create a rigorous process to gather feedback on content and pro-actively conduct regular content reviews to adjust/update/refresh as required in partnership with program owners

  • Conduct and/or support Train-the-Trainer sessions for facilitators as needed

  • Guide, coach, and support instructional designers and peers in the team.

Required Skills:

  • Deep subject matter expert in Leadership & Management development thinking with a track record of providing innovative, business focused solutions

  • Passionate about the use of leadership and management development to drive culture change

  • Ability to apply design theories and adult learning principles in the design and development of blended learning approaches and solutions

  • Creative designer with willingness to push the boundaries of established learning paradigms and to take risks in trying new things out

  • Well networked in external learning and academic communities

  • Track record of using technology that supports leadership development e.g. development tools, authoring tools, group learning, mobile learning, e-learning platforms and gamification techniques. Working knowledge of learning management systems including the creation and administration of courses, offering and reporting.

  • Ability to work in a matrixed organizational structure, developing strong relationships with all level of employees.

  • Progressive and innovative with a strong blend of technical capability, design ability, change management and business savvy.

  • Highly consultative and collaborative. Demonstrated ability to marshal resources across various lines of business to deliver against a goal.

  • Demonstrated ability to move between the strategic and highly tactical with ease.

  • Ability to understand and analyze current and future business needs, anticipate change and collaborate successfully with clients, stakeholders, and vendors to meet the various business objectives.

  • Strong writing, presentation and training skills. Public speaking/facilitation skills;

  • Experience of delivering management and leadership development.

  • Consistently demonstrates a high level of client/customer satisfaction for stakeholders.

  • Bachelor’s Degree required. Masters or PhD Degree in Psychology, Instructional Design, OD, E-learning or related experience/credentials a strong plus.

JPMorgan Chase is an equal opportunity and affirmative action employer Disability/Veteran.

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