New York Life Insurance Company MANAGER in New York, New York
A career at New York Life at https://www.newyorklife.com/ offers many opportunities. To be part of a growing and successful business. To reach your full potential, whatever your specialty. Above all, to make a difference in the world by helping people achieve financial security. It’s a career journey you can be proud of, and you’ll find plenty of support along the way. Our development programs range from skill-building to management training, and we value our diverse and inclusive workplace at https://www.newyorklife.com/about/careers/diversity/ where all voices can be heard. Recognized as one of Fortune’s World’s Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and service, supported by our Foundation at https://www.newyorklife.com/foundation .It all adds up to a rewarding career at a company where doing right by our customers is part of who we are, as a mutual company without outside shareholders. We invite you to bring your talents to New York Life, so we can continue to help families and businesses “Be Good At Life.” To learn more, please visit LinkedIn at https://www.linkedin.com/company/newyorklife/ , our Newsroom at https://www.newyorklife.com/newsroom/ and the Careers at https://www.newyorklife.com/about/careers/ page of www.NewYorkLife.com at http://www.newyorklife.com/ .
Position: Manager (New York, New York)
Duties: Coordinate and manage a team of senior technicians to provide technical support of our Senior Executive staff at New York Life Insurance Company. Interface with end users, analyze technical issues, take corrective actions, and make recommendations on system changes. Manage the NYL mobility platform, oversee software automation, software deployment, installation of software patches using Microsoft System Center Configuration Manager (SCCM), and the design and build workstations and servers. Analyze, test, and certify all software updates, including Microsoft patches, hot-fixes, and service packs. Analyze, design, and implement procedures to develop and improve operations logistics and efficiencies. Develop and document technical solutions that pertain to NYL computers, applications, wireless network, Local Area Network, and Wide Area Network. Oversee the Deskside & Field support team, Interface with stakeholders to analyze issues affecting their business areas, and make recommendations for system enhancements. Analyze, maintain, and modify documentation, applications, and software packages. Test and evaluate new hardware and software packages. Implement prototypes and consult with end users regarding the selection of packages and equipment. Analyze and monitor project status from start to finish and coordinate the purchase of selected vendor hardware and software. Educate end users through teaching, documentation, and technical publications.
Requirements: Master's degree in Computer Science, Engineering, Information Technology or a related field (willing to accept foreign education equivalent) plus two years of experience leading desktop, IT, mobile an server technical support. Or, alternatively, a Bachelor's degree in Computer Science, Engineering, Information Technology or a related field (willing to accept foreign education equivalent) plus five (5) years’ experience as noted above. Or, in the alternative, no degree and seven (7) years’ experience as noted above. Must also possess 1 year of the following: Designing, implementing, and configuring Microsoft and Novell LAN and WAN networks, Windows PC and Mac computers. Defining and implementing procedures for PC and workstation data and system security, including access rights. Managing LAN and WAN network interoperability, including design, implementation, and configuration of PCs and Macs. Overseeing software automation, software deployment, and installation of software patches using SCCM. Scripting using Perl and PowerShell. Analyzing managing escalation of issues to end users, subject matter experts, senior managers, executives, vendors and third-party services. Designing and implementing procedures to develop and improve operations logistics and efficiencies.
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