PwC ITSM FS Director in New York, New York

A career in our Service Management practice, within Cloud Computing and Networking services, will provide you with the opportunity to focus on the joint business relationship between PwC and Google, HP, Microsoft, Oracle, SAP, and other cloud based platforms to bring new and innovative services to some of the largest companies. We help our clients adopt the cloud to transform Information Technology, scale and streamline operations and create new cloud based businesses through our strong alliances. You’ll be at the forefront of helping organisations around the globe adopt innovative technology solutions that optimise business processes or enable scalable technology.

Our team helps organisations transform their Information Technology operations into additional sources of revenue by improving Information Technology service delivery, cost efficiency, and customer satisfaction. As part of the team, you’ll help our clients design and implement process strategies to address gaps in their cloud service delivery and service management proficiency.

Responsibilities

As a Director, you’ll work as part of a team of problem solvers with extensive consulting and industry experience, helping our clients solve their complex business issues from strategy to execution. Specific responsibilities include but are not limited to:

  • Proactively lead the practise by setting strategy, drive the development of new business in the market, and provide technical advice across disciplines

  • Building strong networks within the firm to spot and capitalise on opportunities to get involved in projects that others are leading across a number of different business units and sectors

  • Identifying and discussing key issues with our clients to identify potential opportunities

  • Responsibility for a majority of day to day client communications

  • Responsibility to shape and deliver various projects that exceed the expectations of our clients and our own assignment quality criteria

  • Manage and deliver large projects by developing the project team, assessing engagement risks throughout, driving conclusions, and reviewing / challenging the output produced by the team

  • Responsibility for management of engagement financials

  • Helping to grow and develop our team through hands on training and coaching

Job Requirements and Preferences :

Basic Qualifications :

Minimum Degree Required :

Bachelor Degree

Required Fields of Study :

Computer and Information Science, Management Information Systems

Minimum Years of Experience :

10 year(s)

Preferred Qualifications :

Preferred Knowledge/Skills :

Demonstrates thought-leader level knowledge and/or a proven record of success with the following:

  • Managing efforts related to the design, development and deployment of Next Generation Converged Data Center Infrastructure, Unified Fabrics, Virtualization, Orchestration, Security, Cloud and Data Center solutions, strategies and architectures;

  • Managing efforts related to identifying and addressing client needs, actively participating in client discussions and meetings, communicating a broad range of Firm services, managing engagements including preparing concise, accurate documents and balancing project economics management with the occurrence of unanticipated issues;

  • Creating a positive environment by monitoring workloads of the team while meeting client expectations, respecting the work-life quality of team members, providing candid, meaningful feedback in a timely manner and keeping leadership informed of project progress and issues;

  • Managing project engagements related to Data Center Converged Infrastructure, Servers, Virtualization, Storage, Networking, Unified Fabrics, Security Orchestration and Application Layer Solutions with experience of how an IT organization implements technology to enable the business; and,

  • Managing project engagements and project teams related to IT strategy, architecture, engineering, operations, policy, processes, standard industry common practices, change management, enabling technology and program delivery.

Demonstrates proven leadership abilities with managing projects related to IT Architecture, Engineering, Operations, Security and Transformation with next generation data centers, including architectural design experience with major networking, storage, compute and security vendors (HP, Cisco, IBM, Dell, Brocade, Juniper, EMC, BMC, Microsoft, Citrix, Intel, Symantec, etc.), as well as the following:

  • Managing projects related to Business Continuity/Disaster Recovery, ITIL/ITSM and engagement analysis;

  • Leading teams, including enabling teams to generate a technology vision, establish direction and motivate members, create an atmosphere of trust, leverage diverse views, coach staff, encourage improvement and innovation, and lead by example as a team member yet execute independently;

  • Leading a solution based practice enhancing organization, developing approaches/methodologies, building thought leadership, leading engagements and providing consistent communications to clients and leaderships;

  • Producing thought leadership and solutions materials; and,

  • Being recognized in the Information Technology industry as a credible participant in the technology dialogue.

Demonstrates extensive knowledge of, and/or a proven record of success as a team leader creating a positive environment by monitoring workloads of the team while meeting client expectations, respecting the work-life quality of team members, providing candid, meaningful feedback in a timely manner and keeping leadership informed of project progress.

All qualified applicants will receive consideration for employment at PwC without regard to race; creed; color; religion; national origin; sex; age; disability; sexual orientation; gender identity or expression; genetic predisposition or carrier status; veteran, marital, or citizenship status; or any other status protected by law. PwC is proud to be an affirmative action and equal opportunity employer.

All qualified applicants will receive consideration for employment at PwC without regard to race; creed; color; religion; national origin; sex; age; disability; sexual orientation; gender identity or expression; genetic predisposition or carrier status; veteran, marital, or citizenship status; or any other status protected by law.