JPMorgan Chase Executive Director, Sales Support Strategy in New York, New York
Role: Executive Director, Sales Support Strategy
Mortgage Bank is making significant investments to grow its presence in Consumer Originations. The business is renewing its operating model, processes and technology to deliver better customer experience and increased efficiency.
This role is responsible for designing and implementing key strategic initiatives in Consumer Originations. These initiatives range from lead generation, sales effectiveness, operations productivity to technology & infrastructure related projects. The role requires extensive interactions with senior leaders in sales, operations and other functions in Consumer Originations.
Responsibilities will include:
Evaluate current originations processes and identify opportunities to improve customer experience and productivity
Gather and analyze complex data to assess current performance
Develop recommendations on strategies and help shape the execution agenda of the business
Lead execution/implementation of programs, processes and initiatives
Partner with channel leaders and operations executives as well as cross-functional teams
4-year college degree required; advanced degree desirable
Leadership track record to drive change in a large organization
Strong problem solving and analytical abilities
Excellent written and verbal communication skills
Process re-design and project management experience
10+ years experience in banking, preferably in mortgage, in strategy, analytics and operations roles
JPMorgan Chase is an equal opportunity and affirmative action employer Disability/Veteran.