JPMorgan Chase Executive Director, Sales Support Strategy in New York, New York

Role: Executive Director, Sales Support Strategy


Mortgage Bank is making significant investments to grow its presence in Consumer Originations. The business is renewing its operating model, processes and technology to deliver better customer experience and increased efficiency.

Job description:

This role is responsible for designing and implementing key strategic initiatives in Consumer Originations. These initiatives range from lead generation, sales effectiveness, operations productivity to technology & infrastructure related projects. The role requires extensive interactions with senior leaders in sales, operations and other functions in Consumer Originations.

Responsibilities will include:

  • Evaluate current originations processes and identify opportunities to improve customer experience and productivity

  • Gather and analyze complex data to assess current performance

  • Develop recommendations on strategies and help shape the execution agenda of the business

  • Lead execution/implementation of programs, processes and initiatives

  • Partner with channel leaders and operations executives as well as cross-functional teams


  • 4-year college degree required; advanced degree desirable

  • Leadership track record to drive change in a large organization

  • Strong problem solving and analytical abilities

  • Excellent written and verbal communication skills

  • Process re-design and project management experience

  • 10+ years experience in banking, preferably in mortgage, in strategy, analytics and operations roles

JPMorgan Chase is an equal opportunity and affirmative action employer Disability/Veteran.