JPMorgan Chase Corporate & Investment Bank - Americas Sales – Business Control Manager Project Manager – Vice President in New York, New York

JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $2.5 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small business, commercial banking, financial transaction processing, and asset management. Information about JPMorgan Chase & Co. is available at at .

The role is to support the Americas Sales Business by helping with the management of the end to end control environment spanning all of the primary functions from business execution, compliance, legal, credit risk, operations and finance. The Americas Sales Business Control Management team is part of a wider Markets BCM team which reports into the Oversight and Control office as well as the Markets CFO.

The program lead provides leadership and guidance to the Americas Sales business in the controls and regulatory related programs by ensuring the components of the project are assessed, new controls are identified, evaluated, implemented, and tested in a timely manner. Focus will be on the administration of the programs, by ensuring controls are properly designed, operating effectively, and essential to Americas Sales risk mitigation efforts.

Control Management (CM) maintains a strong and consistent control environment across the firm. With Control Managers appointed for each Line of Business, Function and Region, there is a comprehensive coverage and joint accountability model with the business executive that promotes early operational risk identification and assessment, effective design and evaluation of controls and sustainable solutions to mitigate operational risk.

Control Management focuses on four areas:

1) Control design and expertise

2) Risks and controls identification/assessment

3) Control breaks and resolution

4) Control governance & reporting

Role Responsibilities:

  • Create a proactive risk and control culture that leverages proven evaluation strategies and sound change management protocols

  • Review and analyze program related data (e.g., KRI/KPI) to support business-related programs and strategies

  • Provide leadership support for the end-to-end execution of the programs, including creation of requirements documentation and project plans

  • Engage with colleagues across the firm – business, operations management, legal, compliance, risk, audit, regulators and technology control functions


  • Bachelor’s degree or equivalent experience required

  • 7+ years of financial service experience in project management across markets businesses preferred

  • Proficient knowledge of control and risk management concepts with the ability to design, create and evaluate a Risk & Control Self-Assessment in conjunction with business partners

  • Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Visio)


  • Business knowledge – ability to understand the business / knowledge of regulation surrounding the Markets Trading and Sales business

  • Communication/presentation – excellent written and verbal communication skills with an ability to influence business leaders in a meaningful and actionable manner

  • Networking – exceptional interpersonal skills; exceptional collaboration and relationship building skills

  • Work autonomously to affect change - flexible, adaptable to shifting priorities; manages competing priorities to achieve the most effective result and able to work in a fast-paced, results driven environment

  • Process analysis / design acumen – ability to understand a process and associated risk to inform control design

  • Problem solving / Analytical skills – solid critical thinking, attention to detail and analytical skills; able to synthesize large amounts of data and formulate appropriate conclusions

  • Understanding root cause / identifying control breaks

  • Developing timely and sustainable solutions

  • Analyze metrics for emerging risk

  • Implementation skills

  • Writing Requirements Documents, Project Plans

  • Change Management

  • Ability to make subjective and informed decisions based upon output, influence stakeholders and justify decision making

  • Reporting / Analytics (e.g., collect aggregate controls reporting information for LOB-wide internal audits / exams, generate reporting, metrics, KRI/KPI, scorecards in support of CM evaluation of operational risk and controls, support input and reporting of LOB-wide issues and action plans)

  • Training / Guidance Writing (e.g., develop procedures, templates and guidance)

  • Tools / Technology (e.g., participate in testing of technology platforms)

  • Project Management (e.g., liaise with firmwide process leads and provide PMO support)

JPMorgan Chase is an equal opportunity and affirmative action employer Disability/Veteran.