JPMorgan Chase CIB - Treasury Services - Global Digital Channels Product Manager - VP - Chicago/NYC/Tampa in New York, New York

JPMorganChase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $2.6 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small business, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world's most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Information about JPMorgan Chase & Co. is available at http://www.jpmorganchase.com .

J.P.Morgan’s Corporate & Investment Bank (CIB) is a global leader across banking, markets and investor services. The world’s most important corporations, governments and institutions entrust us with their business in more than 100 countries. With $24 trillion of assets under custody and over $420 billion in deposits, the Corporate & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.

J.P. Morgan Treasury Services (TS) is one of the world’s largest, most trusted and innovative full-service providers of domestic and international cash management, liquidity, commercial card, FX and escrow solutions. With more than 135,000 corporations, financial institutions, public sector agencies and non-government clients in over 180 countries across the globe, we offer specialized solutions that provide operating efficiencies and value beyond other standardized solutions available in the market. Our global product and technology platform, integrated client service model and network of operational centers enable TS to deliver a consistent set of services to clients no matter where they are across the world.

The Team

The Global Digital Channels team is responsible for product management and sales support of global Treasury Service client facing platforms including J.P. Morgan Access, Host to Host, PayConnexion, Receivables Online, Chase Quick Pay, and regional local channels EBICS, Russia Online, Saudi, FSI, Virtual Branch, Brazil Online.

The Digital Channels Product Management team has global responsibility for these client facing channels including strategy, product management, sales support, project delivery, fulfillment and client support.

Position Summary

The Product Manager is part of a product organization responsible for tactical and strategic initiatives that will optimize the client experience and extend market leadership of J.P. Morgan Access® Online and Host to Host.

The ideal candidate will be innovative and forward thinking with experience in defining and introducing features based on direct client feedback, emerging trends and market analysis. The candidate will have demonstrated success across the full product lifecycle from pre-concept, through development to launch and ongoing management. Experience in treasury functions including online and electronic channels and various services offered by Access® and Host to Host would be a strong asset in this position.

Key Responsibilities:

  • Lead client research efforts resulting in a customer first focus user experience

  • Define feature requirements for new client capabilities with input from regional (Asia, Europe/Middle East, Latin America and North America), facilitate requirements workshops

  • Partner in the development of features including participation in agile software development sessions, “Scrum” calls with development teams

  • Document decisions, actions with regional product management leads

  • Host-to-Host product expert in global standard payment and reporting formats (ISO, BAI2, MT, EDI X12)

  • Product owner of standard formats - ISO, MT 940 and client facing materials (e.g. user guides, sample files)

  • Develop “Job Aids” and Policies & Procedures used by implementation teams to onboard clients

  • Support sales with marketing, RFP responses and tools used to demonstrate functionality of Access®

  • Compile monthly executive business reports, including definition and maintenance of KPI’s

  • Execute special projects such as market analysis, feature usage

  • Assist in developing strategic direction, product roadmaps

Knowledge & Skills Requirements

  • Minimum Experience and Education:

  • Bachelor degree is required, graduate degree in a relevant field is preferred

  • 5-7 years of experience as a product or business analyst with additional experience in one or more of the following areas as a plus: consulting, sales, operations management, or technology.

  • Requirements definition and documentation

  • Software development lifecycle with a preference to agile

  • Knowledge of cash management and Electronic Data Interchange (EDI) concepts including the following messaging standards: ISO20022, ANSI/X12, EDIFACT, SAP IDOC, SWIFT

  • Knowledge of one or more of the following ERP systems: SAP, Oracle, Infor, Workday is desirable

  • Communication:

  • Exceptional communication skills, with demonstrated ability to author presentations/ reports, lead presentations, and deliver information to an executive audience.

  • Strong interpersonal skills, e.g., meeting facilitation, capable of traversing across multiple disciplines including stakeholders, product, operations and technical resources.

  • Results Oriented:

  • Demonstrated track record of success in matrixed environment, including influencing across multiple organizations, and leading “virtual” teams to achieve results.

  • Previous experience working on multi-disciplinary project teams.

JPMorgan Chase is an equal opportunity and affirmative action employer Disability/Veteran.