Federal Reserve Bank Configuration Management Associate - Technology Group in New York City, New York
To support the day to day operations of Configuration Management (CM) and Application Portfolio Management (APM) processes and activities. These activities cover a range of responsibilities relative for administering the CM and APM processes within the organization, working closely with other process leads and to ensure that technology Asset specific information can be gathered and disseminated using efficient and consistently followed processes. This role will work closely with Event Management, Change, Incident, Problem, Change and Service Request.
The candidate will participate in the cyber security and lead our effort to identify and align Configuration and Application Portfolio Management records. This role will involve close collaboration with those responsible for the Bank's asset management governance and practice. The responsibilities include (1) providing requirements on inventory scope intended to drive specific outcomes and maturity gains in the Bank’s cyber program and (2) integrating pertinent information in those inventories into the Bank’s asset management operations, assessment, and planning.
We are seeking a candidate with strong communication skills to collaborate with different stakeholders from various organizations. A commitment to customer service is essential as stakeholder requirements will need to be catalogued, tracked, and facilitated. The candidate should have the ability to communicate technical information to a non-technical and/or senior management audience.
Daily activities will include (but not be limited to) data analysis and reporting, customer service, risk management, and support of the Bank's strategic cybersecurity initiatives.
The candidate performs Configuration and Application Portfolio Management activities relating to identification, control, and tracking of designated systems and/or equipment. Activities include auditing of CMDB and APM records against records from other network management and inventory administration tools, publication of the associated reports and discrepancy resolution. They help define, implement and integrate configuration management policies and procedures to support the configuration management database (CMDB) and application portfolio manager (APM). The associate interfaces with and coordinates with other technology process teams in the organization to include Incident Management, Problem Management, Change Management, Capacity Management, and Release Management.
As part of the configuration management team the associate ensures achievement of Configuration Management related execution related SLRs and KPIs. The associate works with operations and engineering staff, assist the program in meeting the day-to-day compliance with Configuration Management and Application Portfolio Management process, procedures, and work instructions. They assist in development and maintenance of formal process documents (e.g. procedures, work instructions, and diagrams), and document processes and projects (creating project reports, presentations, business cases, and diagrams). They perform and execute configuration and application portfolio management processes and procedures, as and when necessary.
- Responsibilities Include
Analyze the cyber and operational controls for asset-related information (e.g., their attributes, their relationships, and their references in other data repositories) and align CMDB and MEGA records. Analyze the cyber and operational control needs of the Bank, particularly in light of their dependencies on asset-related information (e.g., their attributes, their relationships, and their references in other data repositories) Analyze the cyber and operational control needs of the Bank, particularly in light of their dependencies on asset-related information (e.g., their attributes, their relationships, and their references in other data repositories)
Record and maintain assets within the configuration management and application portfolio databases.
Assist the IT Asset and Data Manager with audits and report generation.
Maintain the configuration management and application portfolio databases for accuracy and consistency.
Ensures the CMDB and APM is updated upon successful change implementation.
Collect and retain asset data for risk and cost assessment
Support other team members with system related issues;
Manage projects and client deliverables;
Gather and document business processes;
Manage annual certification of technology assets within the applications;
Provide metrics and reporting on the technology assets ;
Oversee and initiate compliance reviews to ensure the integrity of the asset information;
Bachelor’s degree in Computer Science or related discipline
5 years of relevant experience
Configuration Management experience or experience managing an ITIL Service Transition Process (Change Management, Change Evaluation,
Application Development, Release and Deployment Management, Service Validation and Testing, Asset Management, Knowledge Management
MEGA Application Portfolio Management (APM) Knowledge preferred
Experience with IT support applications preferred. Remedy preferred, Service Now is acceptable or any experience with network infrastructure management tools such as Brocade Network Advisor, CA Spectrum, Cisco Gold, Juniper Junos Space.
Working knowledge of the review and modification of business process mapping and data reconciliation procedures
Excellent written and oral communication skills and the ability to interact positively with end-users and vendors daily
Strong interpersonal and organizational skills, including the ability to meet deadlines, work in a team environment and follow written policies and procedures
Ability and interest to learn new applications and technologies;
Ability to work both independently and as part of a team on multiple projects;
Intermediate to Expert level in Excel, V-Look Up, Pivot Tables, PowerPoint
/The Federal Reserve Bank of New York is committed to a diverse workforce and to providing equal employment opportunity to all persons without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, genetic information, disability, or military service/ .
Organization: *Federal Reserve Bank of New York
Title: Configuration Management Associate - Technology Group
Location: NY-New York City
Requisition ID: 257827