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National Grid Associate Supervisor, Distribution Line Worker in N Syracuse, New York

About us

National Grid is hiring an Associate Supervisor for our Electric Operations Department in N Syracuse, NY.

Every day we deliver safe and secure energy to homes, communities, and businesses. We are there when people need us the most. We connect people to the energy they need for the lives they live. The pace of change in society and our industry is accelerating and our expertise and track record puts us in an unparalleled position to shape the sustainable future of our industry.

To be successful we must anticipate the needs of our customers, reducing the cost of energy delivery today and pioneering the flexible energy systems of tomorrow. This requires us to deliver on our promises and always look for new opportunities to grow, both ourselves and our business.

Role Outline

Employees hired into this role are groomed to become a Supervisor at National Grid and will be part of the Supervisory Development Program for 12-18 months. Upon successful completion of the program, the candidate will be placed (or bid) into their permanent role. The primary focus of the developmental role is to grow the skills and capabilities required to become a Field Supervisor. To support the developmental supervisor, there will be a three-pronged approach to learning; classroom, hands-on-training and shadowing. Each approach will be targeted to support the skills necessary to manage the safety, reliability, security/integrity of the electric system and the employees/contractors that work on and around the electric system. During their first 12 months, the developmental supervisors will rotate through various functions of the Electric Operations group (Overhead Line, Underground Line, Substations, Protection, Metering, Design) within the area they were hired. The developmental supervisor will report to a manager who will ensure training is completed, provide performance feedback and will ultimately assess the readiness for the Field Supervisor role. The developmental supervisor will also work with a mentor that will provide guidance across functions.

Job Purpose

To provide support for the supervision of a team of distribution line workers, ensuring the safe and reliable maintenance and construction of distribution system infrastructure.

Key Accountabilities

Our Supervisor role is a critical role at National Grid. The Supervisors manage our workforce and have direct interactions with both our residential and commercial/industrial customers. The role holder is responsible for the safety, reliability, security and integrity of the electric distribution system through the daily supervision and organization of operations personnel in order to complete job tasks while complying with Company, departmental and Regulatory policies, procedures and statutory requirements. Supervises both internal and contracted personnel to assure the timely and cost-effective completion of work within the area of responsibility. Provides emergency response and supervision of personnel engaged in a 24-hour, 7 day per week operation.

Supervisory/Interpersonal- Experience Required

Supervise a culturally diverse workforce through coaching, counseling and team building to ensure tasks are carried out in an efficient manner.

Oversee the operational workload of team to ensure allocated resources are fully utilized in order to deliver against agreed upon work plan and execute work activities within planned unit and budget cost.

Ensure supervised teams comply with safety standards, policies and processes in order to ensure a safe working environment and minimize risk for all staff.

Review, ensure accuracy and execute the approval of area purchase orders, invoices and payroll activities.

Execute all work tasks in compliance with all Company, Federal and State policy and regulatory requirements.

Build good working relationships with internal & external customers and manage the day-to-day relationship with them in order to understand their requirements and deliver appropriate solutions within National Grid policies and processes.

Monitor performance of allocated staff including issues relating to sickness, discipline and poor standards of work in order to ensure that work is performed efficiently and effectively.

Act as the first point of contact for multiple internal stakeholders and outside agencies in order to provide support and ensure National Grid deliver against service level agreement.

Promote and implement best practices in order to ensure all work tasks achieve high productivity and low costs.


- A Technical degree in a related area and some related experience or committed to ‘on the job’ training programs with practical experience of methods, processes and techniques relevant to area or discipline.

- Must have or possess the ability to develop a working knowledge of information systems critical to managing work, financial reporting and performance tracking of the designated area.

- Must have or possess the ability to develop knowledge and understanding of National Grid’s policies and processes and how to apply them effectively.

- Must have demonstrated or possess the skills to build effective, respectful, working relationships.

- Ability to perform off-hour coverage and provide sound decision-making during emergency situations.

- Must have a valid state issued driver’s license.

-Must be available to travel for work.

More Information

This position is one of National Grid’s career path roles which provide for promotional opportunities within and across salary bands as you develop and evolve in the position by gaining experience, expertise and acquiring and applying technical skills.

National Grid is an equal opportunity employer that values a broad diversity of talent, knowledge, experience and expertise. We foster a culture of inclusion that drives employee engagement to deliver superior performance to the communities we serve. National Grid is proud to be an affirmative action employer. We encourage minorities, women, individuals with disabilities and protected veterans to join the National Grid team.