JPMorgan Chase Digital - Design Program Manager in Mountain View, California

Chase is the U.S. consumer and commercial banking business of JPMorgan Chase & Co. (NYSE: JPM), a leading global financial services firm with assets of $2.5 trillion and operations worldwide. Chase serves nearly half of America's households with a broad range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. Customers can choose how and where they want to bank: 5,200 branches, 16,000 ATMs, mobile, online and by phone. For more information, go to Chase.com.

Chase is undertaking an aggressive digital transformation agenda, which builds on the success of the current mobile and online service offerings. Chase is investing in innovative ways to deepen customer engagement and profitability through the use of digital channels. The ambition is to position Chase as the undisputed leader in digital financial services and payments to enable Chase to deliver the highly personalized, real time experiences that customers increasingly expect.

Job description:

The Design Program Manager will be responsible for planning and managing the day-to-day workflow and processes and reporting that support our growing digital design project work across Digital Customer Experience (DCE).

Key responsibilities:

  • Oversight and management of a digital project portfolio and area; includes project intake, assessment, resourcing, execution, tracking and team capacity

  • Partner closely with Digital Portfolio and Program Manager on execution and delivery, as well as reporting

  • Facilitate cross-impacting project discussions with multiple Design teams and stakeholders

  • Collaborate closely with Digital Design, Product, Line-of-Business, IT and Demand Management teams to understand the business demand and guide project execution

  • Track projects: ensure milestones are being met and project status is documented and updated regularly; produce reports as appropriate/requested; serve as overall traffic manager

  • Partner with Digital and Partner teams to help drive concept readiness and artifact quality

  • Consult with creative teams to develop a clear plan and next steps for design activities

  • Serve as a single point of contact for project status & issue management

  • Ensuring all deliverables (oftentimes complex/interdisciplinary/interlinked) are clearly specified, scoped and agreed between client and internal team(s)

  • Manage small, medium and large projects for successful delivery

  • Ensure assigned project team(s) understand the project requirements and rationale

  • Consistently adhere to company standards and best practices

  • Key driver and champion of ongoing PM and design team process improvements

Qualifications:

  • 8+ years of change / program management experience working with digital design or marketing teams; experience at both a design studio and a large corporate environment preferred

  • Thorough understanding of Waterfall and Agile project methodologies

  • Experience or familiarity with Atlassian / JIRA software tools

  • Demonstrated effectiveness developing plans, prioritizing activities and driving execution

  • Experience thriving in a fast-paced, collaborative, cross-disciplinary and geographically dispersed environment

  • Excellent written and verbal communication skills, including the ability to effectively present complex information clearly and appropriately handle sensitive information

  • Strong organizational skills with experience coordinating multiple work streams simultaneously, proactively and independently

  • Proven ability to collaborate cross-functionally and influence outcomes

JPMorgan Chase is an equal opportunity and affirmative action employer Disability/Veteran.