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EY Management Consulting ServiceNow - Junior and Senior Consultant - Telco, Energy, Consumer, Industrial Markets in Milano, Italy

Management Consulting ServiceNow - Junior and Senior Consultant - Telco, Energy, Consumer, Industrial Markets

Advisory

Requisition # MI-0003Q

Post Date Oct 22, 2018

We are a global mindset team with a cooperative culture. Our goal is to transform our client’s processes in order to improve their business.

We hire the best people who will contribute to find innovative solutions.

EY Technology - IT Governance, Audit, Compliance & Risk ” provides its clients with, among others, the following services:

· Technology Governance & Organization

· Technology Assessment

· ServiceNow (roadmap, service design and delivery, workflow management, governance & PMO)

· Business processes orchestration e automation

· Business processes digitalization

· Digital Readiness / Check-up

For our Milan office we are looking for Junior and Senior Consultants that will be involved in:

· Automation and optimization of enterprise processes through Digital Technologies

· Business Architecture solutions definitions and design

· Process design, re-engineering and optimization

· Analysis of as-is and definition of to-be processes, including workflows and roles and responsibilities

· Assessment, design and implementation of new processes on ServiceNow with reference to

o IT Service Management

o Business Architecture Solutions

o Customer Service Management

o Employee Service Center

o Demand & Project Management

o Security Operation and GRC

· Design and implementation of Performance Analytics through ServiceNow

Apply for this job if you have:

· 1 to 5 years consulting experience

· Experience in designing and implementing market-leading Service Management Solutions, mainly Service Now

· Experience in leveraging digital technologies aimed at transforming and optimizing business and service processes (AI, Robot, Chatbot, Cognitive solutions, Machine and Deep Learning)

· Experience in projects with a focus on process , design and reengineering of processes through technology enablers

  • Experience in designing solutions and integrating processes of HR, Finance, Sales, Services, Marketing, Supply Chaim, IT, Audit, Compliance, Security offices

  • Technology Governance model, strategy and roadmap definition

  • Governance Maturity Assessment

· Ability to work independently

· Proficiency in Italian

· Proficiency in English (both written and spoken)

· Availability to travel

· Certifications in ITIL/COBIT or industry framework (ex: TELCO, ENERGY, MEDIA, etc) are a plus

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