Northwell Health Sr Customer Svc Agent - PAS in Melville, New York
Req Number 002TJP
Leads and guides customer service staff in the performance of duties. Performs all functions of the Customer Service Representative.
Leads and guides customer service staff in the performance of duties.
Participates in training new staff members and ongoing educational programs for staff.
Assists in prioritizing, scheduling, assigning and monitoring work to optimize operational service.
Addresses more complex customer service issues, as needed.
Performs all functions of the Customer Service Representative.
Assists individuals in making appointments for various clinical services throughout the Health System.
Facilitates appointment requests received through Health System's centralized online forum.
Uses procedures, policy manuals, knowledgebase and other reference materials to assist in answering various general inquiries and issues.
Triages specific and complex inquiries to appropriate resource (management, clinical call center, billing call center, etc.).
Documents customer inquiries, issues, transactions and other relevant information into department computer system.
Identifies unusual events or consistent problem areas and addresses with management. Suggests methods to simplify, enhance or update procedures.
Performs related duties as required.
*ADA Essential Functions
High School Diploma or equivalent, required. Bachelor's Degree, preferred.
Minimum of two (2) year related customer service experience, required.
Working knowledge of computer applications and data entry skills, required.
Demonstrated customer service skills, required. Ability to communicate and interact effectively with patients, families, and healthcare providers, required.
- Northwell Health Jobs