Northwell Health Sr Business Analyst Dig Pt Ex in Melville, New York

Req Number 001VFO

Job Description

Position Summary:

Supports digital patient experience leadership team with the ongoing process to identify and prioritize business processes and functions that can be converted to digital to enhance experience, outcomes, efficiency, and to ultimately empower the patient to become a trusted partner in the management and delivery of their care. Plans, organizes and evaluates enterprise digital patient experience features/capabilities and associated business processes from strategy and design through execution; Supports team in facilitating the key activities of business, including business analysis, vendor and market research, current state discovery, future state mapping, impact analysis, and developing change and culture management components as well as coordinating the technical execution, including digital marketing, software development and technology business solutions. Serves as a liaison between the business units, technology teams and support teams.



  1. Works with senior leadership to develop long term digital patient experience strategic roadmap.

  2. Supports execution of detailed work plans for enterprise design, build and implementation of specific digital patient experience initiatives/features, including rollout of transformed operational workflows.

  3. Co-facilitates complex integrated enterprise design session to drive often divergent senior leaders to a single enterprise decision to serve as the foundation for the build of our future state digital features, capabilities and workflows.

  4. Supports ongoing performance improvement infrastructure, including governance bodies, workgroups, and processes to facilitate a culture and expectation regarding ever-improving outcomes, efficiencies, and experience.

  5. Collaborates with enterprise administrative training program to offer comprehensive internal and patient-facing training/education to support digital experience.

  6. Collaborates with senior leadership to routinely monitor strategic operating goals and objectives, and confirm that ongoing transformation is in alignment with goals.

  7. Collaborates with senior leadership to evolve access to critical data to support ongoing business analytics and intelligence.

  8. Responsible for developing metrics to monitor and analyze performance and works with leadership to make adjustments to drive KPI's and desired outcomes of assigned solutions. Analyzes and prepares data for use by senior management.

  9. Partner with the internal creative design team to develop contemporary and relevant expressions of the brand identify and leverage all available digital tools to drive consumer awareness and preference for the brand.

  10. Presents data in effective, clear formats tailored to the needs of specific audiences including managers and staff. Documents and analyzes required information and data.

  11. Assists in design, implementation, and maintenance of system applications. Assists in the development of new monitoring tools and works with necessary parties to implement.

  12. Develops internal and external meeting objectives and agendas. Assists in enforcement of project deadlines and schedules.

  13. Develops test cases for system and user testing.


  • Bachelor's Degree or equivalent, required. Master's Degree, preferred.

  • Minimum of five (5) years of progressive experience in related field and/or role to demonstrate competence as a business analyst capable of driving operational change from design through execution, required; Specific and relevant experience in healthcare and/or digital experience, preferred.

  • Knowledge of Microsoft Office including Access and Visio, required.

  • Excellent verbal and written communication skills and the ability to interact professionally with a diverse group of executives, managers and subject matter experts, required.

  • Excellent facilitation and work breakdown structure skills including ability to accurately map out current state, clearly articulating pain points and recommendations for improvement.

● Knowledge of current and emerging digital healthcare technologies, strategies, trends, and opportunities, preferred.

● Able to effectively prioritize and manage multiple projects simultaneously, and have the ability to keep up with changing prioritization and last-minute adjustments.